This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6884669 The User Experience (UX) Designer be specific to the subject matter area of Conversational Design (CxD).

We\'re building always-on super helpful digital assistants and help experiences that not only assist in completing tasks but also become a proactive and context aware guide for our clients in their financial journey, so they are made ready for what\'s next in life. This lead conversation design expert would be responsible for developing and/or contributing to a differentiated, world class, digital and virtual customer service experience through the effective use of conversation design best practices. This position helps to drive the strategy of chatbots, voicebots, and other conversational AI client experiences at the client . This opportunity to serve millions of clients through effective and empathetic uses of natural language understanding (NLU) and context aware dialogue flows will increase innovation in the digital client experience applications in Online Banking, mobile apps, and websites, while supporting our aggressive plans to reduce cost-to-serve in the contact centers.

Primary responsibilities include:

• Creating and optimizing the dialogue flows for Clients consumer banking digital assistants & chatbots
• Creating and optimizing the dialogue flows for Clients consumer banking phone and voice systems
• Creating and optimizing the dialogue flows for emerging technologies such as wearables, home assistants, and other means of interacting with conversational AI
• Crafting strategy and best practices for all conversational experiences shared across the bank
• Researching, analyzing, and executing strategies and tactics to increase performance of conversational experiences end-to-end for the customer
• Performing competitive analysis, monitoring competitive activity and reacting to trends in conversational AI, multi-modal design, omni-channel service orchestration, proactive service design, and dynamic methods of engaging a brand for help, chat, search, and support
• Enabling the overall roadmap by establishing conversational component design inventory with effective use guidelines for those newer to conversation design
• Analyzing conversational AI intent performance and delivering insights for next steps that solve for missed utterances, remove high friction user experiences (UX), or better serve clients needs
• Partnering with digital, technology, design, line of business, and contact center internal groups to drive performance around intent-driven-design and intent based outcomes
• Monitoring and managing risk by thoughtful repair paths, fallbacks, suggestions, and more
• Doing what is right for clients by considering ethical AI standards, removing bias from bots, and thinking with empathy for the client journey
• Utilizing market knowledge and trends to inform design and strategy
• Communicating and using project management skills to organize work, format logical design flows, comment on user stories, and generally keep teammates informed on progress

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies\' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers\' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future