Description

ABOUT THE ARC

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

ABOUT OUR RETAIL TEAM

Become part of our dedicated Retail Team at The Salvation Army! We are looking for a temporary District Sales Manager to join our team to help support Adult Rehabilitation Program in our Phoenix, AZ. retail market.

GENERAL RESPONSIBLITIES:

The District Sales Manager is responsible for the operational success of all the respective ARC Thrift Stores and ARC Ecommerce locations within the assigned district. This will include management of personnel; property; marketing; store set-up; back-room processing; and retail operations. The overall goal and expectations are to 1.) drive top line sales and 2.) financially support the ARC program by producing the highest possible margins in each store.

ESSENTIAL JOB DUTIES:

A. PERSONNEL AND STAFFING

• Maintain required staffing levels for each Family Store in cooperation with the ARC HR Coordinator, and in accordance with ARC and TSA policies.

• Provide disciplinary action and recommend termination in cooperation with the ARC HR Coordinator, Region Director of Retail and Command Administration in accordance with ARC and TSA policies.

• Train Family Store personnel in accordance with Command guidelines.

• Create and review weekly staffing schedules ensuring the staffing pattern closely follows the hourly and daily sales patterns. Follow up to ensure compliance.

• Recruit, train, and utilize community volunteers appropriately and effectively.

• Hold monthly manager meetings.

B. FAMILY STORE OPERATION

• Ensure that each Store operates per ARC Command operational standards, and in a manner to be as financially successful as possible.

• Develops strategies to improve customer service, drive store sales and increase profitability as projected by budget and goals set be Command Retail Directors and Command Administration.

• Ensures Customer/Donor needs are met be maintaining good Customer/Donor/Community relations and service is quick and efficient.

• Follow up on all customer complaints in a fair and expeditious manner.

• Setup and ensure efficient backroom processing (BRP) in each designated store.

• BRP (Back Room Processing) – Ensure Material Handlers are working effectively and efficiently to meet daily processing goals as outlined in Material Handler Standard Operating Procedures/Job Description.

• Donation Attendants - Ensure Donation Attendants are working effectively and efficiently as outlined in the Job Description.

• Perform regular (at least weekly) inspections of each Family Store; follow up with all areas out of standard. Inspection should occur at irregular intervals, and should cover opening and closing of the store, as well as various times during the day.

• Ensure timely completion of regular and accurate paperwork. This includes daily store reports, safety reports, time keeping, daily deposits, etc.

C. ARC MERCHANDISING STANDARDS

• Ensure that each Store understands and follows the ARC Retail Merchandising Guidelines.

• Check stores inventory on a weekly basis ensuring adequate levels of inventory in each department.

• Ensure timely completion of regular and accurate Inventory Rotation (Rag Out) from the sales floor.

D. ECOMMERCE

• Drive E-Commerce sales toward the goal of achieving 5% of total District retail sales.

• Ensure that each Ecommerce ARC store performs and follows the ARC Ecommerce Guidelines.

• Check Ecommerce store(s) inventory on a weekly basis to ensure adequate levels of inventory in each department. Partner with District Manager of Operations

• Ensure daily posting goals are met.

• Perform Weekly Inspections of each Ecommerce location; follow up with any irregularities. Inspection should occur at irregular intervals/various times during the day.

E. MARKETING

• Pre-planning and compliance with all Command or ARC planned (approved) marketing events, sales, etc.

• Ensure all required Marketing Branding Signs and Promotional Signage are current in each Family Store.

• Inform the Regional Director of Retail of any marketing needs, weaknesses, etc., to insure the cost-effective use of ARC & Command advertising dollars.

F. STORE PROPERTY

• Regularly inspect the facilities of each Store and its related equipment. Inform the Regional Director of Retail and/or local Store management of all deficiencies. Follow up to make sure all deficiencies are brought up to standard in a timely fashion. This should include windows, lights, interior and exterior paint, signage, doors, fixtures, bathrooms, floorings, backrooms, landscaping, etc.

• Test Family Store equipment regularly to insure it is operating properly. This includes POS systems, telephones, alarms, etc.

• Make sure each Store property is kept clean and orderly both inside and outside.

G. METRICS

• Ensure all team members are aware of monthly sales goals. Break down goals by week and by day and ensure all team members are aware of the day’s goals on every store visit. Communicate regularly to the team where stores rank within the District, the Region, and the Command.

• Regularly review actual results vs. budget with each Store Manager.

• Provide analysis of monthly store reports and review these with the Regional Director of Retail and store management. Develop improvement plans, with specific dates to achieve, for all underperforming stores.

H. OTHER DUTIES

• Periodically visit As-Is Auctions ensuring quality product is not being diverted.

• Must always be prepared for ARC Review and maintain review standards.

• May transfer from store to store at the direction of Command Director of Retail and Command Administration.

• Other written or verbal duties as may be assigned by Region Director of Retail, Command Director of Retail and Command Administration.

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.

• Ability to grasp, push, pull objects such as files, file cabinet drawers, and other office equipment.

• Ability to communicate clearly on the telephone.

• Ability to lift to 50 lbs.

• Ability to perform various repetitive motion tasks.

Qualifications

Education

Required

• Bachelors or better

Experience

Required

• 3-5 years: 3-5 Retail/Supervisory

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)