Description

Customer Service Representative

Starting pay of $19.07 per hour with competitive benefits that let you see the world:

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together

• Travel: Fly United for free - domestic and international – bring your friends and family too!

• Flexibility: Opportunities for overtime and ability to trade shifts to work a flexible schedule.

• Phenomenal Benefits: 401(k), pension plan, health insurance and an Employee Assistance Plan for you and your family.

• Build your career: Opportunity to learn and grow into leadership roles with over half of our leaders starting in the operation.

• Up to $37.82 / hour: Seniority-based pay raises with additional compensation for shift differential and overtime

As the face of our customer, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

What are your responsibilities:

• Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication

• Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer

• Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards

• Navigating challenges by being steady yet adaptable. Maintaining composure and managing issues while not taking customer frustration personally.

• Working collaboratively with others, supporting your colleagues, and helping them be successful with new processes and technologies.

Qualifications

What's needed to succeed (minimum requirements)

• High School Graduate, GED or education equivalent

• Excellent communication ability

• Must be at least 18 years old

• Must pass a background check

• Work during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operation need

• Legally authorized to work in the United States for any employer without sponsorship

• Successful completion of interview required to meet job qualifications

• Reliable, punctual attendance is a crucial function of the position

What we provide

• Competitive benefits

• Discounted travel

• Career advancement opportunities

The starting rate for this role is $19.07.

This is also a bonus eligible position (i.e. profit sharing).

We offer competitive benefits: medical, dental, vision, life, accident & disability, employee assistance program, commuter, paid holidays, paid time off, 401(k), pension and flight privileges (subject to the respective collective bargaining agreement).

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.