Aging Care Management Supervisor 3 (Local Government) - Allegheny County Area Agency on Aging

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Aging Care Management Supervisor 3 (Local Government) - Allegheny County Area Agency on Aging

Salary

$100,774.00 - $110,851.00 Annually

Location

Allegheny County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2024-87619-L0640

Department

Local Government

Division

AN Allegheny Co Aaa

Opening Date

06/28/2024

Closing Date

7/11/2024 11:59 PM Eastern

Job Code

L0640

Position Number

80012761

Union

Non Union

Bargaining Unit

LG

Pay Group

LG

Bureau / Division Code

88101102

Bureau / Division

AN Allegheny Co AAA

Worksite Address

AAA - Birmingham Towers, 2nd Floor

Worksite Address

2100 Wharton Street

City

Pittsburgh, Pennsylvania

Zip Code

15203

Contact Name

Chuck Fox

Contact Phone

412.350.7601

Contact Email

charles.fox@alleghenycounty.us

• Description

• Benefits

• Questions

THE POSITION

Are you a highly motivated and organized professional who is ready for a rewarding career where you can make a positive impact in the lives of seniors within your community? Allegheny County Area Agency on Aging (AAA) is seeking a patient and compassionate Aging Care Management Supervisor 3 to lead, direct, and oversee programs and units responsible for a variety of care management related activities, including in-home services and home modifications as well as Outreach, Housing, Senior Companion, and Home SHARE programs. Take pride in the work you do and apply with us today!

DESCRIPTION OF WORK

As an Aging Care Management Supervisor 3, you will develop program policies and administer programs within established guidelines of the Department of Human Services (DHS), AAA, and PA Department of Aging, in addition to providing guidance and direction to bureau staff and supervisors to ensure the highest quality of standards. The ability to exercise strategic thinking is vital in the cost benefit analysis process as well as the development and implementation of the annual plan for programs. Excellent interpersonal skills are utilized to c ollaborate with supervisors, peers, staff, and providers for an agency-wide perspective, promoting AAA’s vision and values of a consumer centered, strength-based, and innovative culture in all decision-making. This professional acts with considerable independence in the administration and oversight of these programs.

Work Schedule and Additional Information:

• Full-time employment

• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.

• Salary: In some cases, the starting salary may be non-negotiable.

• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Five years of experience in public or private social work, one year of which must have been in a supervisory capacity; and a Bachelor's Degree; or

• Any equivalent combination of experience and training including successful completion of 12 semester hours of college level courses in sociology, social welfare, psychology, gerontology, or other related social sciences.

  Other Requirements:

• You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

• Hiring preference for this vacancy may be given to candidates who live within Allegheny County. If no eligible candidates who live within Allegheny County apply for this position, candidates who reside in other counties may be considered.

• You must be able to perform essential job functions.

  How to Apply:

• Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

• This posting requires submission of a copy of your college transcript(s). Unofficial transcripts are acceptable. You may upload your document as an attachment during the application process. You must still complete the application and answer the supplemental questions. All documents MUST be uploaded prior to the submission of your application.

• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

• Failure to comply with the above application requirements may eliminate you from consideration for this position.

  Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .

  Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

  If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

  The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

• Your score is valid for this specific posting only.

• You must provide complete and accurate information or:

• your score may be lower than deserved.

• you may be disqualified.

• You may only apply/testoncefor this posting.

• Your results will be provided via email.

Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.

01

The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older?

• Yes

• No

  02

  Have you completed 12 or more college credits in sociology, social welfare, psychology, gerontology, or related social science?

• Yes

• No

  03

  If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

  04

  Have you completed one or more years in a supervisory capacity in public or private social work?

• Yes

• No

  05

  If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

  06

  How many years of full-time professional experience in public or private social work do you possess?

• 5 years or more

• 4 but less than 5 years

• 3 but less than 4 years

• 2 but less than 3 years

• 1 but less than 2 years

• Less than 1 year

• None

  07

  If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

  08

  How much graduate coursework have you completed in the behavioral sciences? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add transcript(s) to the application after it has been submitted. If you answer this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.

• 30 credits or more

• Less than 30 credits

• None

  09

  CS-INSTRUCTIONS - You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

• Yes

  10

  WORK BEHAVIOR 1 - DEVELOP AND IMPLEMENT POLICIESDevelops and implements policies for programmatic improvements in the following programs directly provided by the Area Agency on Aging: Level of Care Federal Assessment; OPTIONS Services Assessment; OPTIONS Care Management; Telephone Intake, Screening, Information and Referral; Domiciliary Care, Family Caregiver Support Program, and Older Adult Protective Services.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience developing and implementing policies for programmatic improvements to programs related to aging services.

• B. I have experience developing and implementing policies for programmatic improvements to programs related to any social services.

• C. I have experience implementing policies for programmatic improvements to social services programs that were developed by others.

• D. I have NO experience related to this work behavior.

  11

  In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name of the employer(s) where you gained this experience

• The actual duties you performed related to developing and/or implementing policies

• Your level of responsibility

  12

  WORK BEHAVIOR 2 - QUALITY ASSURANCEImplements and maintains quality assurance regarding all Area Agency on Aging programs. This includes participating in monitoring visits and compliance audits conducted by the state or grant agency by remedying the deficiencies that were identified, or by implementing a "best practice".

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience participating in monitoring visits and compliance audits conducted by state or federal regulatory agencies by remedying the deficiencies identified and/or by implementing a "best practice". I was responsible for ensuring compliance with federal and state regulations relating to specific program areas.

• B. I have experience participating in monitoring visits and compliance audits conducted by state or federal regulatory agencies by remedying the deficiencies identified and/or by implementing a "best practice"; however, someone else was responsible for ensuring compliance.

• C. I have NO experience related to this work behavior.

  13

  In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name of the employer(s) where you gained this experience

• The actual duties you performed related to implementing and maintaining quality assurance (monitoring visits, compliance audits, etc.)

• Your level of responsibility

  14

  WORK BEHAVIOR 3 - REVIEW AND EVALUATE SERVICESReviews and evaluates the county aging social service program services which are provided through sub-contractors. Duties include identifying, addressing, and troubleshooting provider problems/issues with the services being provided to the consumers (i.e., resolving scheduling issues, ensuring care managers/case aides show up on time and on the scheduled days to the consumers' homes, etc.).

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience reviewing and evaluating program services developed for senior populations AND collaborating with provider organizations to ensure the delivery of services. My duties included identifying, addressing, and troubleshooting provider problems/issues with the services provided to the senior consumers.

• B. I have experience reviewing and evaluating program services provided to consumers receiving any social services AND collaborating with provider organizations to ensure the delivery of services. My duties included identifying, addressing, and troubleshooting provider problems/issues with the services provided to the consumers.

• C. I have successfully completed college-level coursework related to this work behavior such as program management, program evaluation, program analysis, or business management.

• D. I have NO experience or education related to this work behavior.

  15

  In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name of the employer(s) where you gained this experience

• Your experience reviewing and evaluating program services

• For whom did you review and evaluate services

• The actual duties you performed

• Your level of responsibility

  16

  If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University

• Course Title

• Credits/Clock Hours

  17

  WORK BEHAVIOR 4 - SUPERVISIONPerforms the full range of supervisory duties including assigning and reviewing work, providing guidance, providing training, evaluating work performance, providing discipline, and monitoring and approving leave. Provides consultation to supervisory staff when assigned to after-hours crisis coverage.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience performing the full range of supervisory duties including assigning and reviewing work, providing guidance, providing training, evaluating work performance, providing discipline, and monitoring and approving leave. This supervisory experience was second level supervision (supervising a supervisor).

• B. I have experience performing the full range of supervisory duties including assigning and reviewing work, providing guidance, providing training, evaluating work performance, providing discipline, and monitoring and approving leave. This supervisory experience was first level supervision (supervising non-supervisory staff).

• C. I have NO experience related to this work behavior.

  18

  In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name of the employer(s) where you gained this experience

• The type of staff you supervised (supervisory, non-supervisory, etc.)

• The actual duties you performed related to supervision

• Your level of responsibility

  19

  WORK BEHAVIOR 5 - CONDUCT PRESENTATIONSDevelops and conducts training/presentations to large and small audiences to provide information and facilitate discussion on topics related to aging services programs.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience developing and conducting trainings/presentations at conferences, seminars, or recruitment events which were held to provide information and facilitate discussions on topics related to social services.

• B. I have experience conducting, or assisting others in conducting, trainings/presentations at conferences, seminars, or recruitment events which were held to provide information and facilitate discussion on topics related to social services. The information I presented was developed by others.

• C. I have experience performing at least one aspect of this work behavior in any subject area.

• D. I have successfully completed college-level coursework related to this work behavior such as training delivery, public speaking, or communications.

• E. I have NO experience or education related to this work behavior.

  20

  In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employers where you gained this experience

• The type(s) of trainings/presentations you conducted and/or developed, your audience, and topic(s)

• The actual duties you performed

• Your level of responsibility

  21

  If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University

• Course Title

• Credits/Clock Hours

  Required Question

Agency

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov