Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

As an IT Administrator on the Client Services team, you will work as a member of the IT desktop support engineers and help shape the IT user experience across the Comcast Enterprise. The Client Services team is responsible for providing technical expertise to all HQ employees with their IT needs in using supported hardware and software products. We are a team that enables the business to create and innovate exciting new products.

Job Description

Core Responsibilities

• Maintaining a strong customer service and responsiveness culture in the Client Services department.

• Workstation procurement, installation, and connectivity

• Software configuration

• User profile updates, backups, and general enterprise computing

• Research new/emerging technologies.

• Tests, implements, and documents policies and procedures.

• Identifies and resolves complex issues.

• Regular, consistent, and punctual attendance.

• Other duties and responsibilities as assigned.

  Job Specification

• The Ideal candidate will have 3-5 years of experience supporting the following technologies: Desktop Operating Systems, Desktop/Laptop hardware, mobile phone hardware and software, printers

• 2-4 years of technical support experience.

• Strong written and interpersonal communication skills, with both technical and non-technical audiences

• Ability to troubleshoot effectively

• Ability to prioritize and handle multiple tasks simultaneously

• Ability to work independently and/or as part of a team

• Amenable to work in early morning shift for the first 6 months (shift rotation every 6 months)

  Who does the IT Administrator work with?

  The IT Administrator works with a team of approximately 45 techs across 14 sites, either directly onsite or remotely. In this role, you support our internal Comcast user community across many areas (remote and local) with their hardware and software needs.

  Technical Skill Sets:

• Windows 10/11

• Dell shop

• MacOS (need someone very efficient; office is a heavy Mac environment)

• Jamf (ability to navigate; understand logs)

• Microsoft Azure (now known as Entra)

• (ability to navigate; understand logs)

• Autopilot

• Office 365

• Sharepoint/OneDrive guidance (sharing/permissions)

• Printer support

• Basic networking troubleshooting

• patching data ports to switches

• TCP/IP, DHCP vs Static

• Conference room troubleshooting

• Audio/Visual needs

• Work with AV team to troubleshoot MTRs

• Ability to navigate and understand our knowledge articles to assist with troubleshooting when additional assistance is required

• Smarthands (Local Hands)

• AV team escalations to local integrators

• Sys admin support - troubleshooting applications

• Escort vendors to areas within the building

• Ability to navigate, understand, and support the local culture (requests/needs/issues) without over-compromising. Make sure you are staying between the lines of our procedures/guidelines within the CS

• Work independently

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years