Description

Join Our Team at New Bridge Medical Center!**We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, New Bridge Medical Center is looking for a Call Center Representative.

Job Duties

Answering or making calls to patients etc. to learn about and address their needs, complaints, or other issues with products or services.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that pateints etc. feel supported and valued.Utilizing software, databases, scripts, and tools appropriately.

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Sorts, opens, and route all Patient Financial Services incoming mail. Preparespayments received for submission to Cash Posting

Performs clerical duties (e.g. photocopy, scanning of correspondence and cash receipts)

Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards. Assesses gaps in policies and procedures and create necessary policies and procedures to fulfill these gaps.Understands and adheres to the Medical Center’s Code of Conduct.Familiar with the Medical Center’s Mission, Vision, and Values Statements.

OTHER JOB DUTIESPerforms other related duties as required.

BASIC COMPETENCIESEducation/LicensureHigh School graduation or equivalent required: Associate degree preferred

ExperienceMinimum of 1 year of call center or customer service related experience required.

SkillsExceptional customer service, active listening, and verbal and written communication skills, professional phone voice.Understanding of Medical Center’s services, and policies.Proficiency with computers, and strong typing skills.Ability to ask prying questions and diffuse tense situations.Strong time management and decision making skills.Adaptability and accountability.Fluency in multiple languages may be desired.Ability to multi-taskGood organizational skills.Speaks, reads and writes English to the extent required by the position.

JOB SETTING/PHYSICAL DEMANDSOffice setting; contact with staff, patients, regulatory agencies, and other outside organizations.Somewhat sedentary occasional reaching, stooping, bending, kneeling, crouching.Mobility required.

We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans. We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays. Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.

Qualifications

Education

Required

• High School or better in Diploma/GED

Experience

Required

• 1 year: Minimum of 1 year of call center or customer service related experience required.