Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Reporting Analyst working at home, you’ll be part of bringing humanity to business. #experienceTTEC.

What You’ll be Doing –

Are you looking for an opportunity where you’ll bring your analytical skills to the table and provide recommendations to improve processes? As a Senior Reporting Analyst, you’ll provide value added service to the TTEC client base by generating and analyzing operations and financial reporting. Responsibilities include business evaluation, process development, business analysis, business modeling and report development.

You'll report to Senior Manager, Workforce Management

During a Typical Day, You’ll

· Develop and maintain center operations reporting

· Manage multiple complex business projects

· Develop new reports and dashboards both proactively and in response to client

· request to improve operational efficiencies

· Maintain database records and perform routine audits of data validating proper site,

· client, and project relationships

· Monitor and proactive call-out any issues related to Operational and Compliance

· metrics

· Ensure to meet all the requirement of Operations and client

· Be reliable, professional, accurate and responsive to stakeholders

· Comply to mandatory trainings and professional development plan

What You Bring to the Role

· Ideally that can leverage SQL databases

· Strong drive to find and solve for reporting errors

· Familiar with Google Sheets, Macro and SQL

· Preferably with experience working with Sigma

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• Ask us about our paid time off (PTO) and wellness and healthcare benefits

• And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Remote

Title: Senior Reporting Analyst

Location: PH-Central Luzon-Pampanga

Requisition ID: 03WX0