Requisition ID: 174411

Job Level: Entry Level

Home District/Group: DHO Information Technology Group

Department: Technology Group

Market: Corporate Home Office

Employment Type: Full Time

Position Overview

The Service Technician will have responsibilities for repair, imaging, configuration, and deployment of physical desktop and laptop devices. This position will be required to maintain physical inventory, escalate issues as they are encountered, and troubleshoot basic hardware issues on laptop and desktop PC’s. This position will report to the KTG Depot Manager within the Kiewit Technology Group Operations organization.

District Overview

Kiewit Technology Group builds solutions to enable and support our company's expansive operations. Our mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction industry. Our team utilizes systems and tools that manage every part of Kiewit's business and the project lifecycle to improve planning and day-to-day execution in the field. We give our people real-time data to make faster, smarter decisions.

Location

This position is based in our La Vista, NE office and requires fulltime, in person attendance.

Responsibilities

• Follow all documented procedures related to PC imaging and repair.

• Identify and troubleshoot basic hardware issues.

• Manage, track, and reconcile inventory.

• Manage and prioritize multiple related projects, including troubleshooting, operations and maintenance.

• Attention to detail as it relates to software and hardware requests.

• Create and maintain technical and procedural standards documentation.

• Engage in appropriate escalation management activities.

• Pro-actively seek opportunities for continuous improvement within the team and department and act upon findings to initiate improvements, presenting ideas in a persuasive way to gain support.

• Maintain professional knowledge and skills through proactive self-study of relevant technologies and processes.

• Train peers to increase the skillset of the team.

Qualifications

• Highly motivated, self-starting and self-directed.

• Some experience with basic hardware repair tasks (Hard drive / RAM replacement).

• Experience with all Windows operating systems.

• Ability to multi-task, work independently and as a part of multiple teams.

• Demonstrated initiative with commitment and ability to work under pressure and meet tight deadlines while still maintaining high quality standards.

Other Requirements:

• Regular, reliable attendance

• Work productively and meet deadlines timely

• Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment.

• Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.

• Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.

• May work at various different locations and conditions may vary.

We offer our fulltime staff employees a comprehensive benefits package that’s among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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Company: Kiewit