Job Summary:

At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities for all. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation.

At Delta Dental, we celebrate our All In culture. It's a mindset, feeling and attitude we wrap around all that we do -- from taking charge of our careers, to helping colleagues and lending a hand in the community.   

Position Description

Serves as a leadership point of contact to Partner Plans and Affiliates senior leadership in order to meet client expectations and requirements. Leads product and strategies, business development, and service delivery for all clients.

Primary Job Responsibilities

• Manages senior relationships and serves as the point of contact for DDMI and client senior leadership, ensuring that all clients receive the highest quality service. 
• Participates in developing and monitoring the department budget.
• Interviews, hires, evaluates and develops staff to ensure accountability for achievement of department goals and objectives. 
• Oversees all customer contracts and participates in the modification of existing contracts, as well as the creation of new client contracts.
• Reviews and approves all the department's client invoices.
• Serves as a mentor and trainer for the Account Relationship Managers and Senior Account Relationship Managers.
• Develops, recommends and enforces policies, procedures, guidelines and standards of operation.

Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.