Ecommerce Fraud and Payment Solutions Specialist

General Information

Req #

WD00065809

Career area:

Data Management and Analytics

Country/Region:

Mexico

State:

Nuevo León

City:

Monterrey

Date:

Tuesday, June 11, 2024

Working time:

Full-time

Additional Locations :

• Mexico - Nuevo León - Monterrey

• Mexico - Nuevo León - Monterrey

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .

Description and Requirements

Responsibilities:

Payment onboarding: Work with vendors to determine integration requirements for new payment methods, payment method expansion

Fraud Prevention Strategy: Through collaboration with internal and external teams develop and implement comprehensive fraud prevention strategies to safeguard against ecommerce fraud.

Transaction Monitoring: Utilize advanced tools and technologies to monitor online transactions identifying process issues or suspicious trends and potential fraudulent transactions opportunities and/or gaps in established processes worldwide.

Risk Assessment: Conduct thorough risk assessments of payment processing systems,ecommerce platforms, and processes identifying vulnerabilities and recommending solutions to mitigate risks, prioritizing the riskiest areas first.

Data Analysis: Partner with the analytics organization to review online transactions, payment processing, and customer behavior to identify trends, patterns, and anomalies indicative of fraudulent activity.

Chargeback Management: Review and work towards improving the chargeback process, including investigation, documentation, and dispute resolution processes, to minimize financial losses resulting from fraudulent transactions. With this information, work upstream to close gaps in technology and processes which led to these fraudulent events.

Collaboration: Collaborate with cross-functional teams, including IT security, finance, customer support, and legal, to ensure alignment on fraud prevention strategies and effective communication of fraud-related issues.

Compliance: Stay up-to-date on industry regulations, compliance standards, and best practices related to ecommerce fraud prevention and online payment security, ensuring adherence to applicable laws and regulations.

Training and Education: Provide training and education to internal stakeholders on fraud prevention best practices, security protocols, and risk mitigation strategies.

Continuous Improvement: Continuously monitor and evaluate the effectiveness of fraud prevention measures, identifying areas for improvement and implementing enhancements to strengthen our defenses against fraud.

Qualifications:

Bachelor's degree in Computer Science, Information Systems, Finance, or a related field. Advanced degree or relevant certifications (e.g., Certified Fraud Examiner, Certified Information Systems Security Professional) is a plus.

Proven experience (3-5 years) in ecommerce fraud prevention, online payment security, payment processing or related fields.

Deep understanding of ecommerce platforms, payment processing systems, and online payment methods.

Proficiency in data analysis and visualization tools (e.g., SQL, Python, R, Tableau) to analyze large datasets and derive actionable insights.

Strong problem-solving skills and attention to detail, with the ability to think critically and analytically to identify fraud patterns and trends.

Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate complex technical concepts to non-technical stakeholders.

Knowledge of industry regulations and compliance standards related to ecommerce fraud prevention and online payment security (e.g., PCI DSS, GDPR).

Experience with fraud detection tools, fraud management platforms, and risk assessment methodologies.

Ability to work independently and manage multiple priorities in a fast-paced environment.

Passion for staying abreast of emerging trends and developments in ecommerce fraud prevention, online payment security, and technology.

Additional Locations :

• Mexico - Nuevo León - Monterrey

• Mexico - Nuevo León - Monterrey

• Mexico

• Mexico - Nuevo León

• Mexico - Nuevo León - Monterrey , * Mexico - Nuevo León - Monterrey