Description

Amazon Web Services (AWS) is seeking a Technical Program Manager (TPM) to join the Region Services organization in delivering large-scale programs for some of the most mission critical clouds. The TPM will drive cross-functional and technical teams through design, detailed requirements, build, testing, assurance and deployment. They will use judgment, negotiation skills, analytical talent, technical aptitude, and leadership to collaborate with a diverse set of stakeholders, deliver program roadmaps and strategies, eliminate non-value-add activity, design solutions, remove blockers, and find creative ways to accelerate project delivery. The ideal candidate will be an exceptionally strong communicator, both written and verbally, and be a positive influencer across teams to meet program goals.

We are looking for a passionate and results-oriented TPM to define and drive Region Services initiatives. They will have a proven track record of planning and delivering complex programs with multi-year roadmaps, using a variety of program management tools.

If you like to focus on customer experience, think and act globally and want to contribute to the operational excellence of AWS, we’d like to meet you. Your work will help to take AWS into the future, innovate cloud computing solutions, solve technical problems and fundamentally transform the way national security and defense mission agencies partner with industry to meet mission requirements.

We are open to hiring candidates to work out of one of the following locations in Australia:

Melbourne, Sydney, Canberra.

Key job responsibilities

• Manage high-profile program(s) across multiple supporting teams to deliver successful outcomes for our customers and AWS.

• Anticipate bottlenecks, proactively seek solutions to problems, provide escalation management and inform tradeoff decisions that benefit the program.

• Earn trust through regular communication with senior management on program status and risks, demonstrating the ability to synthesize the problems and the solutions into a simple and consumable manner.

• Rely heavily on influence over authority to drive project deliverables.

• Own the metrics for project success and define, measure and report on these metrics. This involves data collection, analytics and dashboard creation as a way to report progress and help others recognize the best path to make the business better.

• Develop, improve, and share operational best practices across the region and with peers globally.

• Demonstrate ownership to help improve the safety, security, availability of our region operations.

Hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www.agsva.gov.au/applicants/eligibility-and-suitability)

A day in the life

TPMs look around corners to identify risks early and are quick to take action. They effectively balance ownership and hold partner teams to high standards of responsibility. They stand ready to leverage their technical and project-focused backgrounds to deep dive issues and develop mitigations to minimize impact. Our TPMs may dive deep to find the root cause of a material delivery issue that threatens the project schedule, cost, or quality. They investigate and address where the program is at risk/blocked, or discuss radical new approaches to improve operational processes. They are responsible for identifying and managing stakeholders, assembling resources, setting roadmaps, schedules and strategies for the program, driving progress, and holding the bar on quality.

Expect to travel globally and domestically where and when needed to manage and/or support initiatives of the teams you will support.

About the team

The Region Service team provides the highest caliber Operational Solutions for our regions. We provide 'hands on keyboard' support to our service teams by deploying changes into these isolated regions, monitoring the results, and reporting any issues that are observed.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 3+ years of technical product or program management experience

• 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 3+ years of working directly with engineering teams experience

• Advanced professional certifications in management of complex, high-value technical projects.

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.