Company Info:  

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. 

Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color. 

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. 

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.

Destination Monro -Your Career is Here!

About The Role:

The General Service Technician role is full time or part-time and is an hourly position based on needs of the business. The General Service Technician is responsible for performing basic routine vehicle repair and maintenance services in accordance with company standards and manufacturer specifications.  This position is expected to deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions while ensuring that guest expectations for time commitments and quality are consistently met.  

We are seeking a skilled and customer-focused Automotive General Service Technician to join our team in Northfield, United States. In this role, you will be responsible for performing routine vehicle maintenance and basic repairs, ensuring our customers' vehicles are in top condition.

• Conduct comprehensive vehicle inspections and diagnose mechanical issues

• Perform routine maintenance tasks such as oil changes, tire rotations, and brake services

• Carry out basic repairs and replacements of automotive components

• Communicate effectively with customers about vehicle conditions and necessary services

• Complete accurate documentation of all work performed

• Maintain a clean and organized work area

• Collaborate with team members to ensure efficient workflow

• Stay updated on the latest automotive technologies and repair techniques

• Adhere to all safety protocols and company procedures

• Test drive vehicles following company policy and local traffic laws

• High School Diploma or equivalent

• Valid driver's license and satisfactory Motor Vehicle Report (MVR)

• Ability to operate customer vehicles for test drives

• Strong problem-solving skills and attention to detail

• Excellent communication skills to interact effectively with customers and team members

• Physical ability to perform automotive repair tasks

• Basic understanding of automotive systems and components

• Proficiency in using diagnostic tools and equipment

• Ability to read and interpret technical manuals and schematics

• Strong time management skills to handle multiple tasks efficiently

Preferred Qualifications:

• Automotive training in basic car maintenance and repair

• ASE certification

• State Inspection license (where applicable)

• Basic set of tools (or willingness to participate in our tool purchase program)

• Previous experience in automotive repair or maintenance

Work Environment & Physical Requirements:  

This job operates in an automotive shop environment.  The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. General Service Technicians must be able to complete the following but not limited to: 

• Ability to work flexible hours, days, evenings, weekends, and holidays. 

• Must be able to see, and lift, carry and stock merchandise and supplies up to 50 lbs. without assistance. 

• Frequent standing and walking for long periods of time. 

• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

Benefits:  

• Performance based incentives  

• Paid vacation and holidays for Full Time Teammates

• Reimbursement for ASE Certifications  

• Reimbursement for State Inspection Licenses, where applicable  

• 401k eligibility immediately upon hire

• Direct Deposit

• Employee Discounts

• Healthcare, Vision, and Dental for Full time Teammates  

• Employee Access Perks

• Career Advancement Opportunities

   

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon the Company’s needs.  

Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.  

Your next Destination!

Growth Opportunity:

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.