Summary Hexagon Manufacturing Intelligence division is seeking a - Service engineer IV. At Hexagon, we strive to help industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. Our strength comes from our global footprint and enormous portfolio of advanced industrial sensors, measurement technologies, factory automation, simulation, and analytics tools. Functional Summary Installs, configures, troubleshoots, and maintains a variety of coordinate measuring machines (CMM), machine tools and accessories. Identifies, analyzes, and repairs failures, install new components or parts. Performs start up testing and advanced customer training on features and maintenance of product. Job Responsibilities * Leads the installation and machine maintenance including diagnosis, repairs, troubleshooting, certifications, and re-calibration of various machines at the customer sites to conform to factory specifications and accuracy standards. * Develops creative solutions to more unique, chronic, or complex issues * Answers complex customer questions about product features and recommends appropriate upgrades * Mentors less experienced service engineers and verifies work * Supports service calls to customer sites to correct problems involving company products, diagnoses and corrects problems, and performs related duties to customer satisfaction * Provides complex technical support to other service representatives and customers * Ensures prompt preparation and completion of service and expense reporting * Provides the highest customer satisfaction in a professional manner * Provides complex mechanical tasks including assembly, disassembly, leveling, diagnosis and repair of issues on automated equipment * Provides complex electrical tasks including diagnosis, troubleshooting, and repair of control systems * Complete preventative maintenance and field modifications * Remains up to date with administrative responsibilities such as customer service logs and internal service records * Maintains tools and test equipment ensuring they are properly calibrated * Maintains daily communications with customers ensuring resolution and proper follow-up to any issues * Remains current with industry trends and best practices * Remains current with technical skills by attending training classes, independent research, and seminars * Assigned a team lead role for a work group performing project related tasks * Mentors less experienced Service Engineers' developing their skill/knowledge through advice, coaching, and training opportunities * Performs other related duties as assigned Required Skills/Abilities * Must be highly detail-oriented and organized * Excellent written and communication skills * Strong Customer Service Skills * Creative, analytical, and driven * Excellent problem-solving skills * Adheres to safety guidelines * Works independently as well as in a team environment Physical Demands Employee must be able to perform each essential job function satisfactorily and, if requested, reasonable accommodations may be made to enable employee with disabilities to perform essential job functions, absent undue hardship. Frequently required to stand, walk, sit for long periods of time with regularly bending and kneeling Manual dexterity required for keyboard use, operating office equipment, grasping objects Regularly move around the customers' worksites Regularly lift and/or move up to 75 pounds Specific vision abilities required include close vision, depth perception and adjust focus Frequently communicates with other employees and customers Work Environment * Employee will encounter work environment characteristics described below while performing the essential job functions and, if requested, reasonable accommodations may be made to e