Who are we looking for?

Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as an Opening Services Manager in the Opening Services Department. The Opening Services Department is the team that works directly with Choice franchisees to open and rebrand their properties. We work with several internal and external stakeholders to move the opening project from contract execution to activation in the Choice reservation system. Our work directly contributes to net unit growth for the company.

As a key member of our Opening Services team, you will partner with a field team member and serve as the key contact in the corporate office for the franchisees. You will manage your portfolio to meet company targets and objectives and will provide an excellent opening experience for new and existing franchisees.

Are you an organized person who is also passionate about assisting others reach their entrepreneurial goals and dreams? We invite you to apply today for our Opening Services Manager role and #MakeItYourChoice.

Your Responsibilities

• Work with minimal supervision to manage a portfolio of properties (typically working with 20-30 properties at any given time).

• Partner with Development and conduct research to determine the tailored approach for each opening.

• Handle complex issues that may involve several stakeholders across the company, including senior team members.

• Anticipate issues and roadblocks to openings.

• Understand the nuances of each project and the importance of managing the franchisee relationship.

• Become a subject matter expert in various programs and areas of the company.

• Report out on the progress of projects in a timely manner.

• Travel 3 – 6 times per year to project sites, team meetings and convention.

Your Experience, Skills & Competencies

• Bachelor's degree in related field or equivalent experience.

• 5 - 8 years project management experience preferred.

• Proficient in Microsoft Outlook, Excel, PowerPoint and Word

• Must enjoy striving for success in a team environment.

• The ability and motivation to handle crucial and difficult conversations confidently.

• Is able to manage stress in a fast-paced environment.

• Demonstrates key competencies to include attention to detail, customer focus, and project management.

Your Team

This is an individual contributor role that will report to the Director of Openings Services. You will have 9 peer teammates and collaborate with cross-functional departments on a regular basis.

Your Work Location

As our Opening Services Manager, you will be based in our beautiful, state-of-the-art worldwide corporate headquarters in North Bethesda, MD. Less than 15 miles from Washington, DC, we’re located one block away from the North Bethesda Metro station, with service on the Red Line and the MARC Brunswick line, easy access to I-270, and plenty of free parking provided by Choice Hotels.

Right now, our associates in corporate headquarters are working in a hybrid environment, up to 4 days per week in the office and virtually from your home office the remaining days. We provide flexibility and encourage ongoing communication with your leadership to establish expectations about your unique needs.

About Choice

Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories, with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. We’re the hotel company for those who choose to bet on themselves – the underdog, the dreamer, the entrepreneur – because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today – for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, MD and St. Louis Park, MN as well as our technology center in Scottsdale, AZ, and through our associates around the globe, every voice is heard, and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our more than 18,000 franchise owners, which propels us forward – giving our work at Choice a purpose larger than our business.

About Choice Hotels Financial Performance

Record total revenues grew 10% to $1.5 billion for full-year 2023 compared to the same period of 2022. Adjusted EBITDA for fourth quarter 2023 increased 11% to $125 million from the same period of 2022. Fourth quarter 2023 adjusted diluted EPS increased 14% to $1.44 compared to the same period of 2022. Please click here (https://investor.choicehotels.com/news/news-details/2024/Choice-Hotels-International-Reports-Fourth-Quarter-And-Full-Year-2023-Results/default.aspx) to review highlights of our Fourth Quarter and Full-Year 2023 Results.

* PLEASE NOTE: This role is not eligible for sponsorship *

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.