Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Career Level - IC3

Responsibilities

Job Description

We expect candidate to have:

1. Strong process manufacturing (OPM) knowledge and concepts.

2. Hands-on implementation/Support experience in Oracle EBS Process Manufacturing Modules like OPM Financial, Process Execution, Product Development, Process Manufacturing, Process Quality, Inventory, WIP & BOM modules. Any additional knowledge of Procurement, Warehouse Management Systems, Order Management, Planning (Demantra/ASCP) or Transportation Management (OTM) modules will be added advantage.

3. Ability to relate the product functionality to business processes, and thus offer implementation advises to customers on how to meet their various business scenarios using Oracle EBS Supply Chain Modules.

4. Strong technical debugging skills using SQL, PLSQL, Reports etc.

5. Strong problem solving skills.

6. Strong Customer interactions and service orientation so you can understand customer’s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.

7. Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.

8. Candidate should be team player so you leverage each other’s strengths. You will be engaged in collaboration with peers within/across the teams often.

9. Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.

10. High flexibility so you remain agile in a fast changing business and organizational environment.

11. Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.

Personal Attributes:

1. Self driven and result oriented

2. Strong problem solving/analytical skills

3. Strong customer support and relation skills

4. Effective communication (verbal and written)

5. Focus on relationships (internal and external)

6. Strong willingness to learn new things and share them with others

7. Influencing/negotiating

8. Team player

9. Customer focused

10. Confident and decisive

11. Values Expertise (maintaining professional expertise in own discipline)

12. Enthusiasm

13. Flexibility

14. Organizational skills

15. Values and enjoys coaching/knowledge transfer ability

16. Values and enjoys teaching technical courses

Your Qualifications

The candidate should have 6+ years of techno-functional experience in Oracle Supply Chain Modules and a minimum 2 years of leadership experience working at a customer facing roles. High commitment with his/her customers is must.

Skills - Techno-functional skills in EBS R12 Process Manufacturing (OPM Financial, Process Execution, Product Development, Process Quality, Inventory, WIP & BOM modules). Any additional knowledge of Oracle Transportation Management, Order Management, Warehouse Management Systems or Planning modules will be added advantage

Technical Skills - Good debugging skills using SQL, PL/SQL, Forms, Reports, XML/BI Publisher and Workflow.

Shift working is mandatory. Ready to work in shifts including night shift on rotation basis. The role will be based in Bangalore / Hyderabad/Noida

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer