Description RESPONSIBILITIES #Ll-Remote Deliver customer support and issue resolution for online banking issues that exceed basic troubleshooting steps conducted by Cash Management Sales Support and Central Support Respond to internal and external customers calls regarding system issues, system specifications or training opportunities Communicate applicable online banking specs, ACH file formats and templates, Positive Pay file formats and templates, as well as troubleshoot OnSite Express Deposit , and other relevant system questions Assist supervisor with corporate training on Cash Management system specifications and business customer training Perform system testing for program releases and other projects as assigned Monitor and promptly resolve fraud detection cases communicated through system-generated reports Complete periodic system maintenance to maintain business line defined standards using reports and system specifications Execute policies, procedures, applicable laws, and regulations for banking services supported by the department Communicate process improvement, efficiency and customer service improvements ongoing to supervisor Participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprisewide risks Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks Deliver a consistent, high level of service within our Serving More standards Other duties as assigned COMPETENCIES Interpersonal/Customer Service Skills Written and Verbal Communication Ability to understand and follow directions Adaptable to change Basic Computer Skills Organizational Skills/Detail Oriented Able to Multi-Task or Juggle Priorities Technical Expertise Ability to build collaborative relationships Ability to work as part of a team EDUCATION - CERTIFICATIONS - WORK EXPERIENCE High School diploma or equivalent required Associate's Degree in a business-related field of study preferred 2 or more years of customer service preferred PHYSICAL REQUIREMENTS This position must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information. SCHEDULE Typical office hours are Monday through Friday 8am to 5pm. This position is hourly and full time. A minimum 37.5 hours is required to maintain eligibility for full-time status. Generally this position will require 40 hours per week. This position is fully remote. Park National Corporation is an Equal Opportunity Employer. It is the policy of the Bank to hire well-qualified people. An integral part of this policy is to provide equal employment opportunity for all persons for employment. It is also part of our policy to recruit and administer hiring, working conditions, benefits, privileges of employment, compensation, training, appointments for advancement including promotions and transfers, and terminations of employment for all associates without discrimination because of race, color, religion, citizenship, national origin, sex, age, veteran status, or handicap.