Overview

Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding almost a century ago, we’ve been committed to improving peoples’ lives and making the world a better place–one customer, one business, one innovative leap at a time. Come join our journey.

Responsibilities

Panasonic Employee Services Specialist

Click here to learn more (https://na.panasonic.com/)  about how Panasonic is creating a better life, a better world. 

Watch this video (https://youtu.be/h-x_hDfMqb0)  to see how our employees are shaping the technologies that move us.

What You'll Get To Do:

The Employee Services Specialist is the first point of contact for all incoming inquires, issues, and work requests related to HR. This role handles inquiries, requests, and cases to closure, while appropriately escalating complex cases. Processes requests, and updates systems while ensuring delivery of outstanding customer service to all Team Members and compliance with Panasonic policy. Work streams include but are not limited to: HRIS, Payroll, Talent Acquisition, Talent Management, Employee Relations, Employee Activities, Employee Services, Employee Records, Mail Services, Compensation and Benefits, and Leave Administration. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction.

Customer Service & Case Management

• Handle many inbound and outbound calls and emails through the case management tool according to the service level agreement.

• Answers inquiries by clarifying desired information by researching, locating, and providing information.

• Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.

• Ensures timely responses to employee questions and inquiries about employee benefits programs and human resources policies.

• Follows the customer service model provided by the company for uniformity.

• Meets personal targets and work towards meeting team targets and service level agreements.

• Maintain records of the calls, tickets and solutions in the case management tool.

HR Systems

• Workday System Organization Maintenance – Creates supervisory organizations and cost center to support business changes.

• Workday Employee Maintenance- Process new hire, termination and various job change transactions in Workday as required to track employee moves within the organization.

• Completes Workday inbox tasks and approvals.

• Ensures data accuracy and maintains a high level of data integrity in Workday.

Business Process Support

• Assist with the greater HR team with data transactions and inquiries.

• Responsible for I-9 and E-Verify compliance.

• Troubleshoot employee and HR process questions.

• Coordinate with other functional groups within the company as needed.

Employee Programs & Activities

• Prepares appropriate documentation and processes necessary paperwork for various HR programs.

• Provides employees assistance with HR programs including (but not limited to) disability, health and life benefits, paid time off, and performance management.

• Be well-read on company policies and knowledge management articles for FAQs or policy related answers.

Scope :

• Reports to HR Services Manager.

• Strict adherence to team work and break schedule.

• Work is closely managed.

• Works on projects/matters of limited to moderate complexity.

Qualifications

What You'll Bring:

Education & Experience :

• Four-year college degree or equivalent work experience

• 1-2 years’ Service Center environment (call center) experience required, with HR, payroll, or benefits experience a plus

• Proficiency in Spanish (verbal and written) preferred

Competencies :

• Treats customers courteously

• Ability to collaborate

• Responds to customer requests in a timely manner

• Elicits feedback from customers to monitor their satisfaction

• Considers both short and long-term interests of the customer in making service decisions

• Proactively identifies customer needs

• Takes responsibility to resolve customer complaints

• Takes business or personal risks to serve customers’ long-term interests

• Creates strategies to help the organization serve customers more effectively

• Detail oriented

• Ability to follow policies and procedures

Communications

• Ability to communicate effectively and provide superb customer service to all levels of employees and management

• Excellent verbal and written skills

• Solid attention to detail and accuracy

• Ability to work in a team environment to achieve goals

Other Requirements :

• No travel required

Benefits & Perks - What's In It For You:

Panasonic prioritizes total wellbeing. We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health. ​

• Competitive compensation package

• Comprehensive benefits

• Pet Insurance

• Paid Parental Care Leave

• Employee Referral Program

• Educational Assistance

• Flexible Work Program

• Volunteer time Off

• Casual Dress Code

• Total Well Being Program

We Take Opportunity Seriously:

At Panasonic, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer.

The wage range of $50 000- $57,000 is just one component of Panasonic’s total package. Actual compensation varies depending on the individual’s knowledge, skills, experience, and location. This role may be eligible for discretionary bonuses and incentives. *The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.

​We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. If you are actively looking or starting to explore new opportunities, send us your application!​

Panasonic is an Equal Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to: race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability status, protected veteran status, or any other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation.

Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S.

Thank you for your interest in Panasonic.

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