Job Description

A large media client is looking for a L2 Support Engineer to support the PST time zone. This person will learn about the news gathering process, have direct exposure to production engineering technologies for a major television network, and shape how technology will enhance and optimize them going forward.

A customer-focused individual who is a technically curious, a hands-on troubleshooter adept at prioritizing issues and working under the pressure of an on-air deadline will thrive in this environment.

This role encompasses a focus on virtualized production infrastructure and production software critical to on-air applications, requiring hands-on 24x7x365 support for applications infrastructure, and collaboration with cross-functional teams to enhance and optimize technology for a major television network.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

* 3+ years of experience supporting large-scale, mission-critical applications.

* Proficient in agile, Github, and ITSM tools like Auto Now Service Now.

* Experience troubleshooting a broad range of applications, desktop & mobile operating systems, browsers, etc.

* Must have experience working directly with software development teams in a Continuous Delivery and SDLC environment

* Knowledge of a broad range of enterprise technologies

* Ability to review and interpret application, infrastructure, and service logs

* Should have basic knowledge of AWS services (IAM, EC2, RDS, S3, etc.)

*  Knowledge across cloud providers (AWS, Azure, GCP) a plus

*  Knowledge of NoSQL data stores (MarkLogic, MongoDB, Cassandra, DynamoDB, Couchbase, PostgreSQL, etc.) a plus

* Fluent in Microsoft Office applications, including Outlook, Teams, Word, Excel, etc.

* Must be willing to work evenings, overnights, weekends, holidays with little or/no notice in support of 24x7x365 critical system availability

*  Must be willing to travel on an as-needed basis * Experience within a News or Television Production Environment / Media & Entertainment a major plus

* Familiarity with AWS services and cloud providers is a plus. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.