Description POSITION SUMMARY As theInformation Technology InternwithLiberty Diversified International, you will gain invaluable hands-on experience supporting various aspects of IT support, including helpdesk, desktop support, and security processes. You will join a team dedicated to providing excellent client device end-user hardware and software support, working closely with IT professionals to learn and assist with day-to-day operations. DUTIES AND RESPONSIBILITIES Assist in providing technical support to end-users via phone, email, or in-person. Troubleshoot hardware and software issues on desktops, laptops, and mobile devices. Install, configure, and maintain computer systems and applications. Assist in setting up and maintaining user accounts, permissions, and passwords. Assist in monitoring network security, anti-virus, and intrusion detection systems. Support in conducting security audits and vulnerability assessments. Help in implementing and enforcing IT security policies and procedures. Participate in security awareness training for employees. Assist in creating end user documentation. Support in the management of IT inventory and equipment. Other duties, as assigned REQUIRED EDUCATION, EXPERIENCE AND SKILLS Some education and experience with computer systems or general IT processes. Basic understanding of computer systems, networks, and common software applications. Problem-solving skills and attention to detail. Excellent communication and customer service skills. Ability to work both independently and as part of a team. Willingness to learn and adapt to new technologies and processes. PREFERRED EDUCATION, EXPERIENCE AND SKILLS Previous experience in an IT support role or relevant coursework. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regular sitting, standing, and walking throughout the day to accomplish tasks Manual and finger dexterity used regularly with some repetitive finger motions Ability to work in front of a computer screen for long periods of time Specific vision abilities include close and distance vision; able to identify colors, small letters, and numbers; hand/eye coordination, depth perception and able to adjust focus Hearing and speaking Other conditions may include frequent reaching, stretching, pushing, pulling, pinching, grasping, and gripping. about our company: Comprised of multiple companies with headquarters in New Hope, Minnesota,Liberty Diversified International (LDI)is a privately held company employing more than 1,900 individuals across our manufacturing facilities, production facilities and core business operations in Minnesota, Iowa, Nebraska, Illinois, Georgia, Mississippi, Texas, Arizona, California, and Mexico. With deep roots in the corrugated box manufacturing industry, we operate in the core markets of paper, packaging, workplace products, corrugated plastics and building products. Since 1918, our values - Caring, Innovation, Trust and Excellence - have guided our day-to-day activities. We believe that when our employees are aligned with these values, we create superior solutions and services for our customers. The LDI family of companies includesLiberty Packaging, Liberty Paper, Liberty Plastics (Custom SolutionsandQuarrix Building Products) and Safco. Liberty Diversified International is an equal opportunity employer and makes all employment decisions without regard to race, color, sex, religion, age, creed, sexual orientation, national origin, marital status, disability, or any other protected class. Liberty Diversified International (LDI), and our family of companies, is committed to hiring, promoting and compensating all employees based on their qualifications and demonstrated ability to perform their job responsibilities. LDI rovides equal employment opportunity to all employees, applicants and other covered persons and complies with all applicable federal, state and local fair employment practices laws. LDI strictly prohibits any form of discrimination where ever we conduct business. Equal employment opportunity extends to all terms and conditions of employment, including, including but not limited to, recruiting, hiring, placement, promotion, compensation, training, discipline, benefits and termination of employment.