Working under the supervision of the President and General Manager. The Program Support Coordinator performs a wide range of administrative and support services for the organization including but not limited to overseeing all office procedures. Duties and Responsibilities Develops mutually respectful relationships and communicates well with ASAPS, consumers/families, South Coast Laundry Inc. staff and/or other customers. Utilizes listening skills that demonstrate understanding and accurate interpretation of others? concerns, motivations, and behaviors. Considers consequences of words and actions on others and works to effect harmony in the workplace. Works toward resolution of interpersonal conflicts as they arise. Demonstrates critical thinking skills and good judgement in making decisions, solving problems, and continuously analyzing practice and/or work processes. Demonstrates the ability to work effectively within the context of a team. Willingly meets team needs by assisting co-workers. Total participation to increase business, including but not limited to increasing Wash/Dry/Fold business, in-store customer base and overall increasing revenue of South Coast Laundry, Inc. Understands that business demands sometimes make it necessary to move employees from their accustomed shifts to other shifts. Utilized outstanding customer service skills when receiving phone calls regarding our wash, dry and fold pick up service. Contact ASAP Case Managers regarding their consumers who do not answer their door or telephone. Review Daily via Provider Direct all changes made in Provider Direct including documenting into Consumer Activity sheet and update driver?s schedule if necessary. Analyzing and reporting to case managers consumers who exceeded the amount of laundry that is authorized in Provider Direct. Handle daily incoming calls, faxes and emails, data entry responsibilities and processed accurate information into our online software. Data Entry CCA Revenue on a month-to-month basis into accounting software Work with data entry methods to accurately track driver?s delivery and communicate with consumer?s estimated time of arrival. Provide outstanding customer service with exceptional ability to remain calm and understanding when dealing with an irate consumer. Patience and listening skills to respond appropriately and interact positively with upset customers. Managed the day-to-day calendar by scheduling delivery appointments, resumptions, and cancellations. Responding to all customer/case managers? inquiries in a polite and timely manner. Time management skills to prioritize and complete a side variety of tasks throughout the day. Demonstrate sound judgement and discretion in handling confidential information/HIPPA regulations. Uses telephonic and electronic communication according to company?s policy and customer service guidelines. Adhering to company policies, safety, and employment standards. Other duties assigned by the President and General Manager Qualifications High School Diploma or equivalent. 2+ years? clerical experience Great interpersonal skills with individuals of all ages including excellent verbal and written communication. Well versed in managing multiple line phone system and handling multiple incoming calls. Able to handle difficult clients tactfully. Skilled Organizer. Exceptional knowledge of computers and relevant software applications. Proficient in all Microsoft applications.