JOB REQUIREMENTS: Client Service Specialist - Trip Permits DESCRIPTION/RESPONSIBILITIES: Requisition #:19626 Functional Area: Client Service Employment Type: Full-Time Work Options: Remote / Work from Home in the US #LI-Remote Work Hours: Monday - Friday 8am - 430pm CST Position Summary Join our Managed Services team at J. J. Keller as we help employers protect people and the businesses they run. With more than 7 million employers in this country, the need for our safety and compliance solutions is always growing. We have a highly supportive, ethical and remote-friendly culture, with the majority of our associates working from home. In this Inbound Client Service Specialist role, you will be responsible for answering calls from our clients and assisting them with obtaining trip permits in a timely and accurate manner. Job Responsibilities * Serves as the primary interface with clients to determine trip permit requirements, to include such tasks as: + Maintaining an open line of communication via phone, e-mail, fax, and correspondence + Educating clients on regulatory requirements, providing interpretations and best practices + Determining clients\' needs and how J. J. Keller can best serve those needs * Initiates and maintains work orders to ensure proper permits are being secured. * Monitors completion of permits and provides feedback to clients as necessary. * Secures temporary permits (fuel/trips, oversize/overweight, annual and regional) for clients in an accurate and timely manner. Validates accuracy of permits and distributes to clients. * Maintains appropriate documentation, such as client profile, call notes, state fees to be charged to clients, charges applied to corporate credit card and escrow funds, work order information, etc. * Assists with resolving issues related to permits, client service, invoicing and payments. * Maintains expertise pertaining to applicable local, state and federal regulations in order to provide education and clarification to clients. * Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities. Adheres to the department\'s data security policies pertaining to Personal Identification Information. Benefits and Perks * \$20.50/hr.+ * 17 days of PTO + 8 Paid Company Holidays + 1 Paid Floating Holiday * Annual Reviews+ Merit Increases +Quarterly Bonus Program * New Hire On-the-Job Training * Career Growth Opportunities * Medical + Dental + Vision Insurance * 401(k) with Employer Match +Company-funded Profit Sharing J. J. Keller provides a competitive benefit package which includes the following (eligibility requirements apply): Medical, Dental, and Vision Insurance, 401(k) and Profit Sharing Plan, etc. The compensation range for this role is \$20.50 to \$23.95 which varies depending on factors including, but not limited to, a candidate\'s overall experience and geographic location. Note that J. J. Keller is not currently recruiting employees to work in California. J. J. Keller & Associates, Inc. isan Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Nearest Major Market: Oshkosh Nearest Secondary Market: Appleton Job Segment: Compliance, Law, Temporary, Consulting, Legal, Customer Service, Contract, Technology ***** OTHER EXPERIENCE AND QUALIFICATIONS: Qualifications Experience: * 3+ years of experience in customer service environment, with 1+ years being in a call center. Education: * High School Graduate or General Education Degree (GED). Other Skills/Qualifications: * Must be proficient in the use of a PC and MS Office Suite, including intermediate functions. * Commitment to providing outstanding client service. * Excellent v rbal and written communication skills. * Strong organizational, problem solving, and analysis skills. * Ability to work in a fast-paced, deadline driven environment. * Knowledge of applicable regulations preferred. * Willingness to participate in background check/fingerprinting requirements at state or local jurisdictions to obtain access as needed to fulfill services. Physical Requirements Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. ***** APPLICATION INSTRUCTIONS: Apply Online: https://ars2.equest.com/?response_id=dc3e08be6492000927460a76c0ee3dbf Other: Applicants ONLY to apply via URL link provided!