About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Senior Engineer position requires a high degree of technical and coding competencies while providing support to various Lumen organizations. This position assumes ownership and accountability in areas of recognized coding expertise and provides leadership, guidance, and assistance across different segments. Principle work includes identifying ways to improve Network Reliability and Customer Satisfaction with knowledge of Voice & Transport networks. This position will also mentor engineer peers.

Location

This is a Work from Home position within the U.S.

The Main Responsibilities

• Provide data support for the AZNet Managed Services contracts. Includes data design, installation and maintenance for new and current installations.

• Provide primary engineering design and configuration for data systems in line with Managed Services customer goals and requirements

• Evaluate new technical requirements for compatibility with deployed system design as well as new products for compatibility and applicability to State of Arizona network.

• Maintain current knowledge base regarding complex routing, switching

• Monitor and analyze performance across the State of Arizona networks.

• Provide high-level technical & engineering support for network performance management configurations, troubleshooting, and service restoration along with an understanding of switching, routing as it would affect performance management.

• Troubleshoot and resolve complex issues

• Provide high-level off-hours support on a rotating basis with other engineers

• Develop and oversee subordinate level technical methods, procedures, and assist with complex technical solution designs. Develop & document process flows.

• Identify capacity and performance issues for network traffic to ensure continued, uninterrupted operation of systems.

• Maintain network monitoring applications, equipment and utilities as needed.

• Conduct testing of disaster recovery plans as it pertains to network performance management equipment to detect faults and minimize malfunctions.

• Create and maintain network documentation and reports as required

• Act as liaison between Managed Services, other Lumen departments and other vendors (e.g. Cisco & Solarwinds) on high-level support issues.

• Provides ongoing configuration of the State of Arizona's Cisco SD-WAN environment.

• Configure Cisco Switches using a combination of CLI and Cisco DNAC.

What We Look For in a Candidate

Minimum:

• Bachelor’s degree plus 5+ years related experience or equivalent combination of education and experience.

• Cisco CCNA

• Experience with isolation of telecom and/or network outage causes and service restorations including understanding Cisco characteristics

• Direct customer interaction communication skills

• Proficient PC skills in office applications and network connectivity configuration

• Proficient presentation skills for presentations to technical and non-technical audiences; must be able to translate technical terms and concepts to non-technical entities.

• Must be available 24/7 for outages and maintenance window work.

• Strong communication (oral and written), customer service, organizational and multi-tasking skills.

Preferred Qualifications:

• Cisco Layer 2 & 3 switch and router configuration and management

• Cisco CCNP

• Proven analytical and problem-solving abilities

• Highly self motivated and directed.

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Strong customer service orientation.

• Experience working in a team-oriented, collaborative environment

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$80510 - $107340 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$84740 - $112980 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$88980 - $118630 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$93210 - $124280 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 335264

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

80510

Salary Max :

124280

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline

12/06/2024