Customer Service Field Representative Sr

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Customer Service Field Representative Sr

Salary

$48,115.96 Annually

Location

Nashville, TN

Job Type

Full-Time Civil Service

Job Number

25179E

Department

Waste Services

Opening Date

03/17/2025

Closing Date

3/27/2025 11:59 PM Central

• Description

• Benefits

• Questions

Position Description

The Customer Service Field Representative Senior investigates and recommends appropriate course of action on a variety of complaints and/or service requests from the public involving various services and functions of Waste Services Departments. The incumbent performs related duties as required.

Waste Services is responsible for weekly curbside waste and every other week curbside recycling collection for over 143,000 customers in the urban services district as well as collection of over 200 public litter baskets in the downtown Nashville corridor. The division also operates four convenience centers where residents of Davidson County can bring waste, recycling, bulk items, food waste, household hazardous waste, and other items for recycling or disposal and eight recycling drop-off locations available to residents who do not qualify for curbside recycling collection.

Waste Services currently employs staff members working in collection, administration, customer service, education, landfill engineering, development review, and zero waste.

Typical Duties

• Operates in all areas of convenience center work.

• Operates customer receipt system.

• Verifies county residency.

• Enters customer information into database.

• Determines cubic yardage of trash.

• Receives payment and writes receipt.

• Maintains and stocks supplies.

• Dispatches roll off trucks.

• Determines which drop off centers need pick- ups.

• Determines which truck needs to go to transfer station.

• Serves as receptionist at primary point of contact for the center.

• Places, answers and routes telephone calls.

• Forwards information to proper person.

• Keeps records of calls as needed.

• May receive and direct visitors.

• Operates Bobcat and similar equipment.

• Uses wheel loader to lift heavy items.

• Operates tire de-rimmer.

• May operate Hazardous Waste drop off area.

• Separates hazardous materials into proper areas for pickup and places hazardous materials in proper storage.

• Collects and disposes of trash; Cleans convenience center;

• Sweeps around roll- off containers.

• Mows grass at convenience center.

• Trains less senior employees.

Minimum Qualifications

High School Diploma or equivalent and three (3) years experience in a recycling center, customer service and/or responding to customer complaints/calls.

For this specific position, substitution will not be considered

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government..

Preferred Experience, Knowledge, Skills, and Abilities

• Experience with hazardous materials

• Experience in operations in solid waste, recycling, and hazardous waste

We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.

Full-time, Civil Service positions -

10 Vacation Days per year (increasing after 5 years of service)

1 Sick Day per month

12 Paid Holidays per year

Public Safety - Sworn and Civilian positions -

20 vacation days per year

3 Personal days per year

1 Sick Day per month

12 paid holidays per year

Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.

Full-time, Non Civil Service positions - contact hiring department for benefits information

Seasonal/Temporary positions - no benefits offered.

01

What is the highest level of education you have completed?

• No diploma

• High School Diploma or equivalent

• Associate's Degree

• Bachelor's Degree

• Master's Degree

  02

  How many years of experience do you have in a recycling center, customer service and/or responding to customer complaints/calls?

• No Experience

• One Year

• Two Years

• Three or More Years

  03

  Briefly describe your experience in a recycling center, customer service and/or responding to customer complaints/calls. If none, please type N/A.

  04

  Briefly describe your experience with hazardous materials. If none, please type N/A.

  05

  Briefly describe your experience in operations in solid waste, recycling, and hazardous waste. If none, please type N/A.

  Required Question

Employer

Metropolitan Government of Nashville & Davidson County

Address

Human Resources Department 700 President Ronald Reagan Way, Suite 201 Nashville, Tennessee, 37210

Phone

(615) 862-6640

Website

http://www.nashville.gov/Human-Resources/Employment-Opportunities.aspx

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