FAMILY SERVICES SPECIALIST I-II(Job Id 45530) Location: US:NH:NASHUA

Occupation Category: 21-0000 Community and Social Service Occupations Employment Type: FULL-TIME Post Date: 12/18/2024

Close Date: 01/21/2025

Salary: 19.960-30.020

State of New Hampshire Job Posting

Department of Health and Human Services

Bureau of Family Assistance

Nashua District Office

Family Services Specialist I-II

Multiple positions Available.

Family Services Specialist I - $19.96-$26.41 USD

Family Services Specialist II- $22.50-$30.02 USD

* This position offers aTrainee Statusat a pay rate of $19.23 per hour; candidate must meet the minimum qualifications of family Service Specialist I, within one (1) year of hire date*

*See total compensation information at the bottom of announcement.

The State of New Hampshire, Bureau of Family Assistance has a Full Time vacancy for Family Services Specialist Trainee-II

YOUR EXPERIENCE COUNTS: Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education. Please see Minimum Qualifications for specifics.

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SCOPE OF WORK: Provide professional, whole-person needs assessment, information, and referral services. Determines, certifies, and recommends for supervisory approval, eligibility for programs of assistance. To act as a liaison between clients and partner agencies, and to assist recipients in progress toward self-sufficiency. This position is assigned to the Bureau of Family Assistance and may be assigned to a District Office, client service center, and/or other work location as business requires.

As the levels moved from Trainee to II, the complexity of the casework becomes more challenging. However, the scope of work remains the same.

RESPONSIBILITIES:

Trainee- Determines, certifies, and recommends for supervisory approval, eligibility for all programs of assistance as assigned timely and accurately. Interviews clients, in person or on the phone, and in a variety of community locations, using interactive interviewing techniques, and/or uses application and client data received via mail or electronically at a District Office, client service center, centralized unit, and/or other work location. Initiates collateral contacts to obtain information and verification required to complete determinations of initial and ongoing program eligibility.

I-II- Determines and certifies eligibility for all programs of assistance as assigned timely and accurately. Interviews clients, in person or on the phone, and in a variety of community locations, using interactive interviewing techniques, and/or uses application and client data received via mail or electronically at a District Office, client service center, centralized unit, and/or other work location. Initiates collateral contacts to obtain information and verification required to complete determinations of initial and ongoing program eligibility, including processing complex multi-program cases, and complex case activities with minimal supervisory oversight.

*Trainee- Evaluates case information to determine if all data is available to make an accurate determination of eligibility across all programs and services of application as assigned. Identifies and gathers additional case data by contacting multiple sources to verify and evaluate information, accessing automated databases and cross-matches, via web-based softw *