The BizApps Customer Service (CS) team leads and orchestrates pre-sales capabilities to enable the activation and acceleration of Dynamics 365 Customer Service offerings. We provide support for offerings such as Copilot for Customer Service with Dynamics 365 which includes several different programs for our interactions with customers and partners. Our core goals are to discover relevant and transformative digital solutions to increase business value for our customers.

Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves.

The mission of Microsoft Business Applications is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organization.

Job Purpose

In this role you are responsible for building a team of technical solution specialists focused on demonstrating solution capabilities, addressing technical proof requirements, and securing the customer’s solution design endorsement. Your team will assist the Business Applications Solution Specialists to ensure qualified pipeline revenue capture, build deal strategy, deliver pitches, assist with licensing, and engage partners. You will employ effective team management to guide your team in landing revenue goals, delivering solution envisioning sessions and business value assessments, delivering compelling solution demonstrations and handling objections. You will coach your team in the formalization of customer proposals, Customer Success activation, competitive differentiation and utilizing our sales methodology.

To support your team, you will know our partners, products, licensing, and competitors. As their leader, you will work with sales and management teams to ensure your team can demonstrate our solutions, prove the technical requirement and get the customer’s solution design approval. As a community member, you will share your learnings with your peers. This role is flexible in that you can work partially from home.

Official: Company Culture Statement Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Develop and lead a diverse and high performing technical sales team focused on demonstrating solution capabilities, addressing technical proof requirements, and securing the customer’s solution design endorsement.

• Partner with Account Planning teams to find, qualify, and accelerate opportunities aligned to product category, solution play, and customer priorities.

• Increase deal velocity by assessing the progress of customer engagements at relevant stages, and by orchestrating your team and partners.

• Partner closely with Sales Managers to optimize opportunity coordination and impact across teams.

• Enable your team to show Microsoft’s value by showcasing our innovations, envisioning solutions, assessing value, and building key relationships.

• Keep and hire the best presales talents and ensure the team can deliver customer centric solution demonstrations with solution architecture and competitive objection handling.

• Guide the formalization of customer proposals and collaborate with Partners and Customer Success to align on agreed upon deployment plan and Key Performance Indicators.

Qualifications

Required/Minimum Qualifications

• Several years of technical pre-sales or technical consulting experience

• OR Bachelor's Degree in Computer Science, Information Technology, or related field AND multiple years of technical pre-sales or technical consulting experience

• OR Master's Degree in Computer Science, Information Technology, or related field AND multiple years of technical pre-sales or technical consulting experience

• OR equivalent experience.

• Multiple years of People Management experience

• Multiple years of experience with customer and/or field service SaaS solutions

Additional or Preferred Qualifications (PQs)

• Several years of technical pre-sales or technical consulting, or related experience OR equivalent experience.

• Several years of experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.

• Multiple years of People Management experience in moderating and/or leading virtual teams

• Several years of related experience:

• Proven success in solution sales leadership and/or management roles.

• Solution leader of complex business application deals requiring orchestration of large, dispersed, virtual teams composed of industry and solution team members.

• Coaching team to discover, build and craft solution strategies that differentiate from the competition, incorporate value-based selling, and expand product opportunities.

• Documented track record of leadership, team development, and business success.

• Influenced stakeholders across boundaries with excellent communication and negotiation skills.

• Prioritized and orchestrated resources for complex customer digital transformation engagements.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .