Thank you for considering a career at Roper St. Francis Healthcare!

Scheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

Work Shift: Monday - Thursday, 8:00am - 5:00pm, Fridays, 8:00am - 3:00pm

Locations: Position based at BSSF MOB (West Ashley) with required floating to all department locations including Mount Pleasant MOB, Berkeley Hospital MOB (Summerville), and Roper Hospital MOB (Downtown Charleston)

Additional Requirements: Prior clinical experience is required.

PHYSICIAN OFFICE SPECIALIST JOB DESCRIPTION

Primary Function/General Purpose of Position

The Physician Office Specialist should be knowledgeable and flexible in performing any major function within a physician practice. These activities include but are not limited to receptionist duties, charge posting, closing end of day, pre-certifications, maintaining medical records, performing Medical Assistant (MA) duties, and training other staff for the above functions. Must have a current American Heart Association BLS for Healthcare Provider Card before providing direct patient care. Coordinate with other care team members to provide exceptional patient service.

Essential Job Functions

• ​ Receptionist duties – Answers phones and directs calls to the appropriate party, collects co-payments and deductibles at time of service. Checks patients in, schedules new patients as well as return visits.

• Charge Posting/Accounting duties – responsible for daily posting of all charges, receipts, ensuring all encounter forms are accounted for, obtaining any missing charge information. Accurately posts CPT and ICD-9 codes, pays attention to procedure modifiers, and appropriateness of diagnosis codes. Responsible for balancing receipts and deposits at close of day.

• Pre-Certification duties – Responsible for verifying insurance coverage and obtaining authorizations, if necessary, from insurance carriers for procedures, test, therapy, etc. Notify physician/assistant when pre-cert problems occur

• Medical Records duties – Pulls charts for scheduled patients, prepares charts by assuring all required reports, faxes, and notes are present, files charts back. Follow HIPAA guidelines for release of medical records. Thins charts per office schedule following chart retention regulations

• Medical Assistant duties – Prepares patient and equipment for exams and procedures, apply/remove dressings, administers treatment under the direction/supervision of the physician. Maintains medical supply inventory, maintains physician’s call schedule, schedules all surgeries and procedures with the OR if applicable. Provides phone triage for scheduling same day appointments.

• Performs other job duties and responsibilities as required.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

N/A

Education

High school diploma or equivalent and 2 years experience or associates degree and one year experience.

Work Experience

1 year MA experience. (Preferred)

Training

N/A

Language

N/A

Patient Population

The following must be included in all position descriptions that involve direct or indirect patient care. This is a Joint Commission requirement. Also, select the age of the patient population served:

X Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.​

Neonates (0-4 weeks)

Infant (1-12 months)

Pediatrics (1-12 years)

Adolescents (13-17 years)

Adults (18-64 years)

Geriatrics (65 years and older)

Not applicable to this position

Working Conditions/Physical Requirements

May require long periods of sitting or standing, some stooping, bending and stretching. Hearing must be in range of phones. Intermittent standing. Intermittent walking. Intermittent sitting. May require lifting or moving items up to 50 lbs. Intermittent lifting/moving patients. Intermittent use of finger/hand dexterity. Frequent reaching with hands/arms. Corrected hearing and vision to normal range. Exposure to blood, body fluids or tissue. Possible exposure to infectious materials, communicable diseases and/or other conditions common to a healthcare environment. Normal medical office environment. Ability to read and comprehend. May be required to take call and/or work weekends/holidays based on the needs of the department. Work may be interrupted frequently and potential for extended hours and a variable schedule.

Skills

Hard/Tech/Clinical Skills :

Soft/Interpersonal Skills:

Efficient data entry skills, pleasant interpersonal skills, ability to sort and file, ability to balance charges, payments, deposits at end of day. Additionally, flexibility and versatility are a must. Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Strong patient-centered focus. Effective verbal and written communications skills. Ability to work as part of a clinical team. Ability to establish and maintain effective working relationships with patients, employees and the public. Ability to organize and manage competing priorities. Ability to problem solve and show good judgment. Ability to speak clearly and concisely. Ability to read, understand and follow oral and written instruction.

MEDICAL ASSISTANT CERTIFIED JOB DESCRIPTION

Summary of Primary Function/General Purpose of Position

The Medical Assistant Certified is a multi-skilled clinical professional that provides indirect and/or direct patient care within the scope of practice and in alignment with the standards of excellence and quality. Under the direction of the provider, the Medical Assistant contributes to the completion of the patient’s chief complaint (including, but not limited, to respirations, blood pressure, pulse oximetry, height, weight, and temperature), documents patient/family needs, participates in planning and implementing care for patients, and administers ordered medications (oral, injection, topically, etc.) within the Medical Assisting scope and state guidelines.

Essential Job Functions

• Understands and adheres to the legal responsibilities and requirements within the Medical Assistant role.

• Identifies significant changes in patient condition through data collection and reports them to the provider.

• Troubleshoots issues and escalate problems to provider, direct supervisor, or appropriate internal resource.

• Demonstrates standards of excellence in care in all interactions, for both internal and external customers.

• Maintains clinical and administrative skills per the departmental competency guidelines to meet patient care and daily operational needs.

• Show patients to examination rooms and prepare them for the physician.

• Travels to other facilities for providers or adjusts hours to meet patient care needs as directed by the practice manager as needed.

• Maintains a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.

• Assists patient and provider with virtual health visits which may include setting up the visit through appropriate platform, pre-charting the virtual visit prior to the scheduled appointment, contacting the patient to ensure preparedness for the virtual visit, troubleshooting virtual visit issues when needed, obtaining chief complaint and health maintenance checks, medication review, and other relevant patient details prior to the actual virtual visit.

• Documents in electronic medical records (EMR) accurately and appropriately.

• Manages in basket messages in the electronic health record (EHR) under the Provider’s verbatim instructions.

• May perform front desk workflows (i.e., My Chart requests, patient registration, scheduling, phone triage, cash handling, and check-in/check-out).

• Follows up on orders, appointments, referrals, and follow up visits and collects co-pays as needed.

• Other duties include, but not limited to, ordering supplies appropriately, tracking referrals, labs and diagnostic tests, disposing of contaminated supplies, etc.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Active Medical Assisting certification from one of the following (required):

• Certified Medical Assistant (CMA); American Association of Medical Assisting, Registered Medical Assistant (RMA); American Medical Technologists, Certified Clinical Medical Assistant (CCMA); National Healthcareer Association (NHA); Nationally Registered Certified Medical Assistant (NRCMA); National Association for Health Professionals, National Certified Medical Assistant (NCMA); National Center for Competency Testing (NCCT)

• If incumbent is unable to obtain MA certification, an Assessment-Based Recognition in Order Entry (ABR-OE) is acceptable (not accepted in the state of South Carolina)

BLS Basic Life Support, American Heart Association (required at hire for Roper St Francis Healthcare locations; preferred at hire, required prior to independent patient care at BSMH)

Education

High School/GED (required)

Completion of an accredited Medical Assistant post-secondary education program (preferred in all states except South Carolina)

In South Carolina (completion of one of the below is required)

-An accredited Medical assistant post-secondary education program

-A Career and technical education health sciences program approved by the South Carolina Department of Education

-A medical assisting program provided by a branch of the United States military

-A Medical assisting United States Department of Labor approved Registered Apprenticeship program

-A Training program that is delivered, in whole or in part, by a health care employer that aligns to a nationally accredited certification exam

Work Experience

Completion of externship or clinical lab training (preferred)

1 year of recent Medical Assisting experience (preferred)

Training

None

Language

None

Patient Population

Adults (18-64 years)

Geriatrics (65 years and older)

Working Conditions

Periods of high stress and fluctuating workloads may occur.

General office environment.

May be exposed to high noise levels and bright lights.

May be exposed to physical altercations and verbal abuse.

May be exposed to limited hazardous substances or body fluids.*

May be exposed to human blood and other potentially infectious materials.*

May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.

May have periods of constant interruptions.

Prolonged periods of working alone.

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Physical Requirements ​

Physical Demands

Frequency 0% 1-33% 34-66% 67-100%

Lifting/ Carrying (0-50 lbs.) x

Lifting/ Carrying (50-100 lbs.) x

Push/ Pull (0-50 lbs.) x

Push/ Pull (50-100 lbs.) x

Stoop, Kneel x

Crawling x

Climbing x

Balance x

Bending x

Work Position

Frequency 0% 1-33% 34-66% 67-100%

Sitting x

Walking x

Standing x

Additional Physical Requirements/Hazards

Physical Requirements

Manual dexterity (eye/hand coordination)

Hear alarms/telephone/audio recordings

Reach above shoulder

Repetitive arm/hand movements

Finger Dexterity

Color Vision

Acuity – far

Acuity – near

Hazards

Depth perception

Use of Latex products

Exposure to toxic/caustic/chemicals/detergents

Exposure to moving mechanical parts

Exposure to dust/fumes

Exposure to potential electrical shock

Exposure to x ray/electromagnetic energy

Exposure to high pitched noises

Skills

• Record patients' medical history, vital statistics, or information such as test results in medical records.

• Interview patients to obtain medical information and measure their vital signs, weight, and height.

• Prepare and administer medications as directed by a physician.

• Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.

• Provide authorized prescription and drug refill information for pharmacies as directed by provider.

• Explain treatment procedures, medications, diets, or physicians' instructions to patients.

• Clean and sterilize instruments and dispose of contaminated supplies.

• Perform routine laboratory tests and sample analyses.

• Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.

• Successfully completes skills or competency checklists to be able to help physicians examine and treat patients, performing such tasks as handing them instruments, giving injections, removing sutures, changing dressings on wounds.

• Strong oral and written communication skills

• Ability to collaboratively work with patients, families, and teams within a high-volume environment.

• Medical terminology

• Attention to detail

• Ability to multitask

• Ability to use standard office equipment (i.e. computer, copier, phone, fax machine)

Roper St. Francis Healthcare is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental and vision plans

• Prescription drug coverage

• Flexible spending accounts

• Life insurance w/AD&D

• Employer contributions to retirement savings plan when eligible

• Paid time off

• Educational Assistance

• And much more

*Benefits offerings vary according to employment status.

Department:

Neurology - RSFPP - Specialty Care

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@RSFH.com .