Job Description

*911 Dispatcher *

Full Time and Part Time Positions available Objectives

Under general supervision, the Communications Technician performs a variety of communication related functions providing dispatch and other communication support services involving police, fire, emergency medical and other city public safety responders.

Essential Functions

Under direct supervision of a Dispatch Supervisor, operates two-way radio to receive and transmit messages to appropriate personnel regarding Fire, EMS, and law enforcement to various locations in the Knox County; dispatches appropriate personnel to calls for service; 

Maintains contact and provides information to coordinate on-site activities of personnel; 

Operates 9-1-1, L.E.A.D.S./N.C.I.C. and/or Telephone Device System for the Deaf to send and receive messages and/or request and receive law enforcement data; 

Receives and transmits calls for support services (e.g., hospital notification, wrecker services, utility/maintenance personnel, etc.); 

Collects information regarding crimes, accidents or other emergency situations in progress and relays information to appropriate personnel; 

Understands state and local laws and prepares relevant documentation; 

Receives and screens emergency telephone calls; 

Provides medical, fire and law enforcement advisement to callers; 

Enters and retrieves information into and from computer; 

Receives and understands location based information to assist in dispatch; 

Receives and understands GIS, mapping and aerial photographic information; 

Monitors businesses and residential premises burglar and fire alarm systems; monitors modern CCTV and video surveillance systems; and reviews, interprets and follows department directives. Performs record-keeping functions including preparing and maintaining information of a sensitive or confidential nature; maintains record of communications; keeps logs of daily events; and processes daily reports. Assists with the training and development of new employees and/or co-workers. Attend required trainings or organizational meetings as scheduled. Assists/greets public (e.g., answers general inquiries, provides general information, and directs public to proper authority) and other associated organizations (e.g. government departments/personnel, public safety departments/personnel, and local businesses/personnel) in person, via telephone, via email, via computerized instant message system, and via computerized intercom system. Maintains required licensure and certification in Cardiopulmonary Resuscitation, Emergency Medical Dispatch, Telecommunications, and Incident Management; 

Attends training as required. Meets all job safety requirements and all applicable safety standards that pertain to essential functions. Demonstrates regular and predictable attendance 

Job Standards

Knowledge of:    interviewing; *LEADS computer operations; *public safety radio dispatching procedures; *9-1-1 terminal operating procedures; *two-way radio operations;  data processing techniques and procedures; *data security; *safety practices and procedures; *certification/licensure requirements; *department goals and objectives; *department policies and procedures; *emergency medical care procedures; *first aid practices; *cardiopulmonary resuscitation; *Automated Mapping and Information Management Systems; *state and local laws; *security practices and procedures;  public relations;  office practices and procedures;  English grammar and spelling;  records management; *local geographical area.

Skill in:  typing; data entry; word processing; computer operation; switchboard or telephone conso