Job Description Summary

Responsible for activities and processes that help the sales organization achieve business objectives

Jobs at this level operate with some autonomy but are covered by well-defined Commercial policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (typically annual volume, margin and compliance requirements).

Job Description

Roles and Responsibilities

• Lead Regional Backlog Management Execution and Drive Equipment Delivery and Sales Transfers Ensure Equipment Delivery Quality to Our Customers

• Coach All OM Related teams (Project Management Coordinators, Installation Specialists, Installation Leaders, Quotation and Tender specialists) in keeping them highly motivated to high performance.

• Ensure order entry compliance - implement Project management process to improve backlog management efficiency for customer satisfaction

• Define Equipment sales forecast and drive Operation Plan

• Ensure on time order quality and reliability

• Lead Equipment transfer calls and updates to HQ Drive all Equipment related inventories

• Ensure communication with customer (Internal or External), commercial and functional teams regarding equipment delivery timing and details

• Develop high performing CCS order management team including measurement of performance against organizational objectives for quality, responsiveness, and compliance.

• Build partnership with other operating teams, COE’s and Shared Services, partnering to drive Order Operations excellence and improved customer experience

• Drive continuous improvement on all related processes, documents and tools, to ensure ongoing standardization and simplification of CCS order management practices

Required Qualifications

• This role requires advanced experience in the Sales & Client Management Support.

• Knowledge level is comparable to a Bachelor's degree.

• Team Player

• Leadership & Coaching

• Fluent in English

• Customer Satisfaction Oriented

• Problem Solving expertise

• Understanding of Financial Data

• Project Management and Risk Management

• Transportation & Customs business knowledge

Desired Characteristics

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, and execute programs. Established project management skills.

Additional Information

Relocation Assistance Provided: No