CPW Administrative Assistant III / Customer Service Representative - (Brush, CO)

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CPW Administrative Assistant III / Customer Service Representative - (Brush, CO)

Salary

$49,848.00 - $59,820.00 Annually

Location

Morgan County, CO

Job Type

Full Time

Job Number

PMA 01962 03/25

Department

Department of Natural Resources

Division

Colorado Parks & Wildlife

Opening Date

03/24/2025

Closing Date

4/7/2025 11:59 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

28167 Co Rd T, Brush, CO 80723, USA

FLSA Status

Non-Exempt; position is eligible for overtime compensation.

Department Contact Information

kristi.ryan@state.co.us

Hiring Pay Rate

Please note that all employees new to the State Personnel System are paid on a bi-weekly basis

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

• Description

• Benefits

• Questions

Department Information

OPEN TO STATE OF COLORADO RESIDENTS ONLY

Consider joining the dedicated people of the Colorado Department of Natural Resources. It’s our mission to manage and conserve Colorado’s natural resources for the benefit of people today – and tomorrow. That means we have to balance development with conservation so the state we all love provides similar opportunities for our children and their children.

We invite you to explore our website at https://dnr.colorado.gov/about-usto find out more about the work we do to manage Colorado’s natural resources for today – and tomorrow.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

In addition to offering rewarding, meaningful work, we offer:

• Medical and Dental plans

• Strong, flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus pre-tax 401K and 457 plans

• Paid life insurance

• Short- and long-term disability coverage

• Employee Wellness programs

• Flexible Spending Accounts

• Health Savings Accounts

• 10 paid holidays per year plus generous vacation and sick leave

• Career advancement opportunities throughout the State system

• Some positions may qualify for the Public Service Loan Forgiveness Program (https://studentloans.gov/myDirectLoan/pslfFlow.action#!/pslf/launch)

COLORADO PARKS AND WILDLIFE

Our Mission is to perpetuate the wildlife resources of the state, to provide a quality state parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado's natural resources.

Brush Service Center is responsible for serving as the primary delivery point for information, services, and products available from the CPW. These services or products include licensing, providing or arranging for services, informing and educating the public and referring appropriate requests to the correct unit, individual or another agency. This unit is responsible for implementing the goals and objectives of CPW’s Long Range Plan and operation plan in order to accomplish the Legislative mandate of protecting, preserving, managing and enhancing the State’s wildlife resources in the geographical areas located in Area 3. This includes Morgan, Washington, Logan, Yuma, Phillips and Sedgwick counties.

Description of Job

This position serves the public by supporting agency activities, being the primary point of contact for customer service in Area 3 and to provide support to Area 3 CPW personnel by serving as the reception center, provides the public with information, services and education on wildlife issues. Also types correspondence, receives and enters data into the computer, to produce and update reports and collects revenue from sales, maintain license agency, process CORE transactions and track annual budgets. Corrects errors or deficiencies and may represent the public on issues where errors have occurred or actions are needed from others.

Customer Service

First contact for public/customers/agencies either in person or by phone. Determines customer needs and decides what actions are needed and how to handle requests. Establishes priority for the request; including deciding direct action such as selling licenses, collecting information, providing information, or education or materials, referral to others or referral to another agency. Provides wildlife management services including Chronic Wasting Disease (CWD) and other wildlife health sampling and submission, mandatory wildlife checks, and other wildlife management aspects related to customer service. Transmit information or documents to customers, using computer, mail, or other methods of correspondence. Answer, screen and forward calls, provide information, take messages and schedule appointments.

Office Administration

Provides office support functions that include, computer input/data analysis, keyboarding, location and retrieval of data or published/written materials, radio dispatch, and office maintenance needs. Decides priority and timing based on demands and other needs. Process sensitive/confidential personnel-related documents for performance reviews for permanent employees and for hiring temporary employees for review and approval of supervisor. Administers, sells all licenses, permits, registrations, passes, and all promotional items. Interpret wildlife-related regulations and apprise the public accurately. Route complaints and sensitive phone calls or personal contacts to the appropriate personnel. Manages a license agency, which includes designing procedures for handling inventories, orders and sales of licenses within the office. Also includes maintaining business procedures for office based on available fiscal rules and other guidelines. Items covered include procedures for cash handling inventory, deposits and close outs. Maintains procedure to handle leftover licenses and special/problem licenses issues. Keeps updated and current records and reports for all administrative, sales and other files according to policy and needs.

Accounting/Budget

Use Colorado Reporting Engine (CORE) to process bills for payment and monitor cost center activity. Maintains office procedures for bill handling, input and approval. Accept, review, code and sign receiving reports and enter data into the CORE for payment. Review, code and prepare invoices requiring a purchase order and forward to DNR accounting for payment. Track annual budget and make quarterly reports to AWM (Area Wildlife Manager). Maintain and dispense petty cash for Area 3. Operates and maintains processes and forms to track status of various operations which may include such items as game damage claims, orders for material travel arrangements, meetings and meeting rooms, maintenance contracts, office equipment etc..

Other duties as assigned.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications

Three years of experience in customer service (front desk, customer relations, call center, office environment, retail manager), accounting, wildlife management, office administration or an occupational field related to the work assigned to the position.

Substitutions

• Appropriate education in Natural Resources, Wildlife Management, Biology, Aquatic Biology/Fishery Science/Aquaculture/Fishery Management, Ecology, Environmental Science, Environmental Policy, Outdoor Recreation, Zoology/Animal Sciences, Business, Accounting, Finance, or related field of study will substitute for the required experience on a year-for-year basis.

Required Competencies:

• High level of organizational and time management skills

• Strong level of written and oral communication skills

• Strong multi tasking skills

• Proficiency in Microsoft Word, Excel, Google suite

• Accounting and daily drawer management

Preferred Qualifications:

• Current or former Colorado Parks & Wildlife work or volunteer experience is considered.

• Current or former State experience relevant to this position.

• Proficiency in Microsoft Excel, Word

• Ability to work in a team

• Excellent communication skills

• Customer relations skills

Conditions of Employment:

• Colorado residency is required at the time of application.

• Must possess and maintain a valid state of Colorado driver's license if operating a State vehicle.

• Driving and Criminal background checks required

• Position is at the Brush office which is open Monday through Friday 9am-5pm

• Periodic travel within Colorado for trainings, etc.

• Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify their application from the current position. (Please Note: Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with DNR).

APPEAL RIGHTS:

It is recommended that you contact the Human Resources Specialist listed below to resolve issues related to your possession of minimum qualifications. However, i f you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ( dpa_state.personnelboard@state.co.us ), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Supplemental Information

The Assessment Process

• All applications received by the closing of this announcement will be reviewed by an HR Specialist against the Minimum Qualifications in this announcement.

• Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. Part of, or all of, the comparative analysis for this position will be a structured application review by Subject Matter Experts.

• Resumes, cover letters and other attachments are not considered as part of initial reviews, therefore, it is important todocument in your application your education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement .

• Please thoroughly answer all supplemental questions (if listed) since question responses may be evaluated for content, writing ability, spelling, grammar, and effective communication.

• This recruitment may involve additional testing and/or exams to arrive at the top group for interviews.

• This recruitment may be used to fill more than one vacancy at this level and reporting location.

Equity, Diversity, and Inclusion

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Department of Natural Resources is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, at dnrhremployeebenefits@state.co.us

ADAAA Accommodations

Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request accommodation, please contact our Benefits Specialist at dnrhremployeebenefits@state.co.us at least five business days before the date that any accommodation will be required to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.

E-Verify

DNR uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more aboutE-Verify (http://www.dhs.gov/e-verify) , including your rights and responsibilities.

Toll–Free Applicant Support - Technical Help

If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV at 855-524-5627, Mon-Fri between 6 am and 6 pm (Pacific Time). The Human Resources Office will be unable to assist with technical issues.

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

The Colorado Constitution, Article XII, Section 13 requires that APPLICANTS for state classified government jobs be residents of Colorado, unless this requirement is waived by the State Personnel Board (DPA). A residency waiver was not issued by DPA for this announcement. For more information, please see the FAQ's at: https://careers.colorado.gov/how-to-apply. Are you a current Colorado resident?

• Yes

• No

  02

  Current and former State Personnel System employees who were disciplinarily terminated, resigned in lieu of termination, or who were deemed to have resigned without notice (Board Rule 7-5, Automatic Resignation) must disclose this information on the application.

• I am not a current or former State of Colorado classified employee.

• I am a current or former State of Colorado employee but have NEVER been disciplinarily terminated, resigned in lieu of termination, or deemed to have resigned without notice (Board Rule 7-5, Automatic Resignation).

• I am a current or former State of Colorado employee and have been disciplinarily terminated, resigned in lieu of termination, or deemed to have resigned without notice (Board Rule 7-5, Automatic Resignation). NOTE: Failure to disclose this information and/or falsification of Application materials may result in being removed from consideration for this position.

  03

  Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position (if not applicable, please enter "N/A"):

  04

  Please select which range most accurately reflects your years of experience in administration or customer service in an office environment .

• 0 to less than 1 year

• 1 year but less than 2 years

• 2 years but less than 3 years

• 3 years or more

• No experience yet

  05

  Appropriate education in Natural Resources, Wildlife Management, Biology, Aquatic Biology/Fishery Science/Aquaculture/Fishery Management, Ecology, Environmental Science, Environmental Policy, Outdoor Recreation, Zoology/Animal Sciences, Business, Accounting, Finance or related field of study will substitute for the required experience on a year-for-year basis. Are you using education to substitute for the required experience on a year-for-year basis? If so please explain your degree level and type and how it relates to the position. If not please put N/A.

  06

  Do you have prior Colorado Parks & Wildlife work or volunteer experience?

• Yes

• No

  07

  If you have prior Colorado Parks & Wildlife work or volunteer experience please explain. If not please put N/A

  08

  Do you have any experience working or volunteering in an outdoor recreation setting? Please explain. If not please put N/A

  09

  Do you currently possess a valid driver's license?

• Yes

• No

  10

  Please describe your customer service-related experience. Include information related to public contact, retail experience, and media/public outreach efforts. Please describe the type of experience, your years of experience, and any special knowledge, skills, or abilities you may possess.

  11

  Please describe your experience in accounting, budgeting, and data entry. Include information related to retail sales accounting, cash handling, business purchasing, record management, reconciling and tracking budgets, and experience in using budgeting/accounting software. Please describe the type of experience, your years of experience, and any special knowledge, skills, or abilities you may possess.

  12

  Please describe your clerical and office management skills and experience. Include information related to managing an office, general clerical skills, experience working with and supporting staff, experience with typical office equipment, inventory management, and hiring/supervising staff and volunteers. Please describe the type of experience, your years of experience, and any special knowledge, skills, or abilities you may possess.

  13

  Do you possess any position-related professional certifications or training? Please explain.

  14

  Do you have any experience supervising staff and/or volunteers? Please explain:

  15

  Please describe what makes a team successful and the specific role you would play in making this team successful.

  16

  Please briefly describe why you're interested in working for Colorado Parks & Wildlife:

  17

  Part, or all, of the assessment for this position involves a review of the information you submit in your application materials. This announcement requests a Cover Letter and Resume is attached to your application, however do not use "see resume" or "see attached" statements in your application since these attachments are not used to determine whether you meet the minimum qualifications. Cover Letters (and optional Resume attachments) are considered in later recruitment steps. If you are using education to substitute, meet or exceed the minimum qualifications for this position, you must be able to provide a copy of your education-related transcripts for verification if requested. Please acknowledge your understanding of this notice and requirements:

• I understand and acknowledge this requirement

  Required Question

Employer

State of Colorado

Address

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Website

https://careers.colorado.gov/

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