Position Title:

Senior Advisor, Change Management, Financial Systems (Finance) (Telework/Hybrid)

Status of Employment:

Permanent

Position Language Requirement:

English, French

Language Skills:

English (Reading), English (Speaking), English (Writing), French (Reading), French (Speaking), French (Writing)

Work at CBC/Radio-Canada

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.

Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

Unposting Date:

2024-12-04 11:59 PM

This role is a hybrid work arrangement. Work schedule to be discussed with the hiring Manager according to the guidelines defined by the department.

Reporting to the Executive Director Finance you will support the modernization of various platforms and technology, and the resulting business process changes required at CBC/Radio-Canada Finance. You will be an active participant and lead in developing and delivering change management initiatives that are critical to the project’s success. In particular, you will focus on the multi-year replacement of our financial Enterprise Resource Planning (ERP) systems.

As the Change Management Senior Advisor to the ERP project and other various Finance-related change initiatives, you are responsible for accelerating technological and business process implementations and realization of anticipated benefits through planning and delivering change strategies at every phase of the project.

This role can be based in Toronto, Ottawa or Montreal.

Key Responsibilities:

• Continuously support the activities required to support the large volume of process change required to sustain and successfully implement our new ERP.

• Elaborate and execute the ERP’s project’s change management plan, including collaborating on the communications plan and training plans, assess impact of business changes on people and build strong relationships with stakeholders in support of managing change for optimal results.

• Lead the change management effort across all finance business units and other corporate stakeholders and user groups; including defining needs, ensuring alignment with the Finance and ERP vision and objectives, organizing, and planning projects, managing change and delivering business benefits.

• Identify and assess user needs in all project scopes.

• In collaboration with the Learning & Development team, Workflow group and the ERP implementation team, you will design and facilitate end-user training plans and post-go-live adoption strategies. Create plans and activities to prepare the project team and change agents for end-user training deployment. Develop a process to keep the training materials up to date.

• Support the design, development, delivery and management of project communications through multiple phases of the project (vendor initiation to Go Live and Post Go Live).

• Create plans and activities to prepare the project team and change agents for end-user training deployment. Develop a process to keep the training materials up to date.

• Work with the Finance Transformation team to analyze issues encountered by business units to diagnose the situation and determine the best response strategies to realign and define capabilities, structures, responsibilities, processes, practices, etc.

• Keep the Primary Sponsor Roadmap updated, and document the status of others within the stakeholder coalition (i.e. Finance Executive Team, IT, ERP Leads, Business Executives / VPs, and etc.)

• Build processes and implement tools that drive accountability across the stakeholders to ensure ongoing alignment with the project (i.e. Proxima, Surveys, Workshops etc.).

• Participate in all committees formed with a mandate aligned to our ERP project (Think/Change Team, Skills Team, Communications Team).

• Continue to identify new learning offerings that are in support of ERP implementation, business priorities so that they can be activated across the Finance function.

• Support the transition of communications through multiple phases of the project (vendor initiation to Go Live and Post Go Live).

• Coordinate schedule for Project Team and ERP Leads to regularly engage with relevant stakeholders (i.e.e.g ERP Blog, Team Meetings, Finance ED check ins with ERP Lead and etc.) on change topics.

• Monitor the feedback on the project, draw insights and make recommendations. Propose activities to Project leaders to manage resistance in alignment with the Finance Vision and within the project.

• The incumbent will explore and assess new technologies that may introduce business efficiencies and strengthen risk management.

• The incumbent provides support to senior managers to help achieve business strategy and objectives.

• Support of other smaller Finance projects for change management support will be required.

Requirements:

• Undergraduate degree in business administration or a field relevant to organizational transformation, or combination of training and experience deemed equivalent and relevant with at least five (5) years of related professional experience.

• Prosci Change Management Certification is considered an asset (ADKAR).

• Experience working on large-scale strategic and cross-functional projects (i.e. ERPs).

• Ability to prioritize and manage multiple time-sensitive demands, move initiatives forward when faced with areas of ambiguity, and adapt to rapidly changing priorities and needs.

• Advanced analytical skills, with the ability to understand, interpret and evaluate complex data and/or business cases.

• Extensive experience in organizational change and user adoption in a large-scale enterprise-wide change effort.

• Demonstrated experience in conflict mediation in a highly politically charged and matrix environment.

• Advanced knowledge of organizational development and change management concepts.

• Knowledge of process improvement methods and tools (i.e. Lean Six Sigma, developing matrices, flowcharts or other views to make information understandable, performance dashboards, etc.).

• Possess an acute business acumen and ability to identify organizational issues and challenges.

• Strong ability to analyze and make complex information understandable.

• Knowledge of CBC/Radio-Canada is an asset.

• Excellent interpersonal skills and ability to communicate effectively with confidence, clarity and persuasiveness.

• Excellent facilitation, verbal and written communication skills with attention to detail and the ability to communicate with a wide variety of audiences at all levels.

• French/English bilingualism is required.

Candidates may be subject to skills and knowledge testing.

We thank all applicants for their interest, but only candidates selected for an interview will be contacted.

CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the Diversity and Inclusion section (http://cbc.radio-canada.ca/en/working-with-us/jobs/diversity-inclusion-cbc-rc) of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to recruitment@cbc.ca .

You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website (http://cbc.radio-canada.ca/en/vision/governance/corporate-policies/values-ethics/conduct) . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest (http://cbc.radio-canada.ca/en/vision/governance/corporate-policies/human-resources/conflicts) . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.

Primary Location:

1000, Rue Papineau, Montreal, Quebec, H2K 0C2

Number of Openings:

1

Work Schedule:

Full time

At CBC/Radio-Canada (http://cbc.radio-canada.ca/en) , we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.