Job Information
US Tech Solutions Cisco Voice Level 3 Engineer in Montreal, Quebec
Duties in scope:
Level 3 BAU support of Callmanager, Unity Voicemail and Unified CallCenter Express
Active participation in the upgrade of the above-mentioned systems to version 14.1, incl. planning, upgrading and testing before August 2024
Active participating in the planning for upgrading to version 15 for the above systems.
Level 3 troubleshooting of those systems
Working with the vendor Cisco in case of issues
Documenting and/or updating documentation of the above
Cisco video server configuration/maintenance (VCS and Expressway)
Skills, Knowledge and Experience:
In-depth knowledge of Cisco Voice infrastructure, incl. Voice Gateways
In-depth knowledge of Cisco Call manager, esp. version 12 and above
Good working knowledge of Unity and UCCx
Working knowledge of Oracle SBC and ECB preferable
Working knowledge of Cisco Video servers (VCS and Expressway) and Cisco Video endpoints
Not mandatory skills, but preferred would be experience with in configuration and operation/maintenance of:
Oracle Session Border Controller (SBC)
Oracle Enterprise Communication Broker (ECB)
Oracle Enterprise Operations Monitor
Integration of PSTN telephone with TEAMS
Vitec (formerly Exterity) IPTV solution
Key Competencies:
Strong communication and documentation skills
At least 5 years experience as a level 3 engineer in the above-mentioned products
Can work independently.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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