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Overview

Assists in the planning, coordination, and supervision of sections within the Unemployment Insurance & Wages Division. Plans, assigns, supervises, and reviews the work of subordinate staff. Hires and trains subordinate staff. Assists in formulating and implementing section policies and procedures. May oversee activities such as fact finding, adjudication of disputed claims, fraud investigations, wage records, field audits, collection of benefit overpayments and delinquent unemployment taxes, etc. May oversee the Telephone Claims Center. May make determinations pertaining to coverage of employers under the law. May collect and monitor data for required federal reports. May advise employers and others regarding the provisions of unemployment compensation law as it pertains to collection of contributions. May represent the Department on employer appeals before an Administrative Law Judge or before the Employment Security Board. May testify on behalf of the Unemployment Insurance & Wages Division at Administrative Law Judge and board hearings. Participates in the development, refinement and implementation of automated systems.

Environmental Factors

Duties are performed in standard office setting. Good human relations skills are needed to deal with upset or irate employers and claimants. Occasional travel may be required for which private means of transportation must be available.