Job ID Number

R4912

Employment Type

Full time

Worksite Flexibility

Onsite

Job Summary

As the ServiceNow Systems Administrator you will oversee the configuration, customization, and maintenance of the ServiceNow platform

Job Description

We are looking for a ServiceNow Systems Administrator to oversee the configuration, customization, and maintenance of the ServiceNow platform. This position will be a full-time 8+ month contract and on-site .

Due to our end client, candidates must be able to work on CAI's W2 without a need for sponsorship now or in the future.

What You'll Do

• Oversee the configuration, customization, and maintenance of the ServiceNow platform, ensuring optimal performance and stability

• Lead the implementation of new modules, applications, and enhancements based on business requirements

• Collaborate with IT and business stakeholders to define and document technical specifications and workflows

• Develop and enforce best practices for ServiceNow administration, including system security, user access, and data integrity

• Troubleshoot and resolve complex issues related to the ServiceNow platform, providing timely support to users

• Conduct system upgrades, patches, and maintenance to ensure the platform is up-to-date and secure

• Create and maintain comprehensive documentation for system configurations, processes, and procedures

• Provide training and mentorship to junior administrators and other team members on ServiceNow functionalities and best practices

• Monitor system performance metrics and make recommendations for improvements and optimizations

• Stay current with ServiceNow updates, features, and industry trends, evaluating their potential impact on the organization

What You'll Need

Required:

• Bachelor’s degree in Information Technology, Computer Science, or a related field

• 5+ years of experience as a ServiceNow Administrator, with a proven track record of successful implementations and management

• Strong understanding of ITIL processes and ServiceNow best practices

• Proficiency in ServiceNow scripting languages (JavaScript, GlideScript) and web technologies (HTML, CSS, AJAX)

• Experience with ServiceNow modules such as Incident, Problem, Change, and Asset Management

• Excellent analytical and problem-solving skills, with strong attention to detail. Outstanding communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders

• Enforce ServiceNow license management & governance (e.g. User, App, API Usage, Custom Tables, etc.)

Preferred:

• ServiceNow Certified System Administrator (CSA) certification

• Additional ServiceNow certifications (e.g. Certified Implementation Specialist)

• Experience with ServiceNow integration tools and APIs

• Knowledge of database management and SQL (MariaDB)

• Experience with ServiceNow Remote Process Synchronization

• Experience with ServiceNow On-Prem instance implementation, management, and troubleshooting

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

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Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.