At Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple. Jamf offers remote, hybrid, and in-office positions. Work in the office, connect remote from your home, or find the blend that works best for your role. What you'll do at Jamf: At Jamf, we empower people to be their best selves and do their best work. The Principal Client Engineer owns the Customer Experience for their customers by acting as a primary partner, advocate, and voice for Jamf's most strategic and visible customers. They are a comprehensive expert not just on Jamf technologies, but their customer's technology environment. They accelerate adoption of the Apple platform, and maintaining a productive and forward-thinking relationship between Jamf, Apple, and the customer in highly complex enterprise environments. They serve as an expert on Jamf products and related technologies both with their customer(s) and for colleagues inside Jamf. They consult on and assist in planning large product decisions for Jamf. They use enterprise expertise to predict and plan for system or design failures. The Principal Client Engineer also raises the level of technical knowledge and expertise across the organization by sharing their knowledge and experience with the team. What you can expect to do in this role: Demonstrate a relentless passion for the success of Jamf's customers Lead key initiatives and serve as a technical expert pertaining to Jamf's global Customer Success practice Identify technical challenges and make definitive decisions/recommendations on an ideal resolution Establish and maintain an active and successful project plan to drive Apple and Jamf adoption across all relevant product areas Predict, identify, and analyze feature requests, product issues, or technical requirements across Jamf products to improve the quality of Jamf products for Jamf's most strategic customers and partners Drive understanding and adoption of Jamf technologies in customer organizations Engage constantly with a variety of stakeholders and key customer contacts to maintain alignment Pursue and maintain integration capabilities with external systems to Jamf products Work to creatively solve customer needs where a solution is not currently available in-product Create and maintain a reference environment to ensure customer needs are met Utilize expert knowledge of leading enterprise technology trends to advocate internally and influence Jamf's product roadmap Actively consult on architecture and design of Jamf products as it pertains to large enterprise environments Act as a stakeholder in departmental priorities Serve as mentor to others within department Operate as a skill leader across all departments at Jamf Maintain perspective of the relative impact of decisions and projects Work with customers on-site as necessary to achieve succes What we are looking for: Minimum of 8 years experience successfully integrating Apple products in highly complex corporate IT infrastructure (Required) Minimum of 8 years proven mastery of Jamf and/or Apple technologies (Required) Minimum of 8 years experience working in Customer Service (internal or external) in a technical environment (Preferred) Minimum of 5 years experience working with Jamf and Apple at scale (Strongly Preferred) Exceptional Communication Skills Exceptional Customer Service Skills Ability to teach material effectively A balance of tenacity and strategic thinking Education & Certifications: 4 year / Bachelor's Degree (Preferred) A combination of relevant experience and education may be considered Jamf 100, 200, 300, 370, 400 (Preferred How we help you reach your best potential: Named a 2022 Best Workplace in Technology by Great Place to Workand Fortune Magazine Named a 2023 Best Workplaces for Women by Great Place to W rkand Fortune Magazine Named a 100 Best Companies to Work For by Great Place to Workand Fortune Magazine We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees! You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world. We put people over profits - which is why our customers keep coming back to us. Our volunteer time off allows employees to support and give back to our communities. We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful. 22 of 25 world's most valuable brands rely on Jamf to do their best work (as ranked by Forbes). Over 100,000 Jamf Nation users, the largest online IT community in the world. What is a Jamf? You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing. What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf's purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust. We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology - freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day. Get social with us and follow the conversation at #OneJamf Jamf is an equal opportunity employer and does not discriminate with regard to race, color, national origin, age, religion, disability, gender, gender identity or expression, sexual orientation, pregnancy, genetic information, familial status, marital status, military status, or any other characteristics protected by federal, state, and local applicable fair employment practices laws.