Manager, Business Systems

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Manager, Business Systems

Salary

$93,704.00 - $152,068.80 Annually

Location

Minneapolis, MN

Job Type

Full-Time

Remote Employment

Flexible/Hybrid

Job Number

2024-00539

Division

Metro Transit

Department

Engineering and Facilities Adm

Opening Date

02/28/2025

Closing Date

3/14/2025 11:59 PM Central

• Description

• Benefits

• Questions

WHO WE ARE

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.

We are committed to supporting a diverse workforce that reflects the communities we serve.

Metro Transitis one of the country's largest transit systems, employs more than 3,000 people, and prior to COVID provided more than 80 million rides a year through an integrated network of buses, light rail and commuter trains, as well as resources for those who carpool, vanpool, walk or bike in the Twin Cities.

How your work would contribute to our organization and the Twin Cities region:

The Engineering & Facilities Department is seeking a Manager, Business Systems 1 to lead a newly developed work unit within the department. The work unit will coordinate support for department software, technology, data, analytics, and document/content management across all divisions, including Facilities Maintenance, Engineering & Construction, and Planning & Administration. The formation of this work unit is a response to strategic growth in the department related to facilities expansion, staffing expansion, electric bus technologies, sustainability initiatives, and cleaning & repair standards. This position works collaboratively with business partners and internal technology departments to advance technology initiatives that support department and agency goals.

NOTE:This position is eligible for a hybrid (both remote and onsite) telework arrangement. The candidate's permanent residence must be in Minnesota or Wisconsin.

What you would do in this job

1.Work Unit Supervision

•Hire and supervise direct reports, including business systems analysts, a document management coordinator, and temporary data collection staff for special projects.

•Set clear expectations and accountability around roles and responsibilities and work plans of work unit.

•Develop positive coaching relationships, maintain ongoing communication, and meet regularly with direct report staff to provide support and oversight for tasks, remove barriers to progress, and ensure accountability for program goals.

•Partner with department staff and peer business units to coordinate work needs, assess technical requirements, recommend solutions, and implement projects.

•Meet regularly with Assistant Director to report progress and barriers and define strategies to overcoming these barriers.

•Engage department leadership and staff to foster a culture of collaboration and innovation around technology initiatives.

2.Application Development & Support

•Oversee development and day-to-day maintenance of department business applications (Transit Stop Facilities Application, Shelter Mobile, EnergyCap, e-

•Builder, Smart Charging, etc).

•Support implementation of enterprise business applications (Enterprise Asset

•Management System, iDash, etc), serving as the department’s technical liaison to technology departments leading implementation.

•Coordinate technical support and training for department technology users.

3.Data Management & Analytics

•Oversee development of data, metrics, and analytics to support department priorities (such as zero emission bus transition plan reporting, energy management, transit stop facilities, cleaning & repair standards reporting, capital planning, etc.)

•Lead coordination with department leaders to define and prioritize performance metrics and align business processes with reporting needs.

•Develop and maintain standard practices for documentation.

4.Content & Document Management

•Oversee implementation of systems and procedures for managing core department technical documents (such as as-builts, specifications, manuals, standard operating procedures, work instructions, property records, and agreements), in coordination with Enterprise Content Management, Real Estate, and Asset

•Management divisions.

•Oversee management of department’s intranet content and Teams/Sharepoint sites.

•Coordinate technical support for department staff to store and collaborate on content (Sharepoint, Teams, ApplicationXtender, e-builder, etc).

•Coordinate department implementation of document retention schedule.

•Coordinate technical support to department staff on document searches.

5.Technology Administration

•Serve as department’s liaison on technology initiatives.

•Represent the department in technology governance work groups.

•Coordinate technology initiatives with internal departments, such as Information

•Services, Asset Management and Business Technology Group.

•Support procurement and contract administration for department technology.

•Develop and provide support for building scopes of work and defining technology requirements. Support evaluation of technology procurement proposals.

•Support development of technology budget for department.

•Maintain a department technology inventory, in coordination with the Business

•Technology Group’s Transit Technology Portfolio.

What education and experience are required for this job (minimum qualifications)

Any of the following combinations of experience and completed education in Business Administration/Management, Information Technology, Computer Science, Urban Planning or related field. Experience must include two (2) years of experience in management, supervisory, or project/ program management.

•Highschool Diploma/GED with nine (9) years of experience

•Associate's degree AND seven (7) years of experience

•Bachelor's degree AND five (5) years of experience

•Master's degree AND three (3) years of experience

Program Years of supervisory experience program counts for

Metro Transit Leadership Academy1 year

Project Management Development Program - 12 month session1 year

Project Management Development Program - 6 month session6 months

Four Learning Institute Certificates - You must obtain all four certificates listed below to receive credit for 6 months supervisory experience.

• Leading Self-Personal Effectiveness Certificate

• Leading Self-Communication Certificate

• Leading Self-Business Skills Cerificate

• Leading Others-Preparing for Supervisor Certificate

6 months

What additional skills and experience would be helpful in this job (desired qualifications):

•Skills in performance management and performance coaching

•Skills in project management

•Knowledge of effective processes, methods, techniques to analyze and evaluate business operations?

•Experience with application development?

•Experience with content management systems (Sharepoint, Application Xtender, etc)

•Experience with BI tools (PowerBI, Tableau, R Shiny, etc)

•Proficiency in SQL programming

•Experience with Microsoft Office365 tools (Word, PowerPoint, Excel, SharePoint, etc.).

•Experience working with diverse populations and understanding the value different experiences bring to the workplace.

•Interest in and enthusiasm for public transit.

Additional information

Union/Grade: Transit Managers and Supervisors Association (TMSA) /Grade I

FLSA Status: Exempt

Safety Sensitive: No

What your work environment will be: Most of the work time is performed in a standard office setting. Travel to various locations in the seven county metropolitan areas will be required with occasional out-of-state travel.

What steps the recruitment process involves:

• We review your minimum qualifications.

• We request your Work Record Evaluation (ATU employees only).

• We rate your education and experience.

• We conduct a structured panel interview.

• We conduct a selection interview.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires an accommodation during the selection process, please emailHR-OCCHealth@metc.state.mn.us.

We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:

• Guaranteed monthly retirement income through Minnesota State Retirement System pension fund

• Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan

• Two or more medical plans from which to choose, with employer contribution towards premiums over 80%

• Dental insurance, life insurance and vision insurance

The following benefits are provided to all employees as part of working for the Council. You will have access to free:

• Well@Work clinic

• bus/rail pass valued at over $1200 per year

• parking at many job locations

• fitness centers at many job locations

• Employee Assistance Program

• extensive health and wellness programs and resources

  01

  Applicant Instructions: The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely and please do not type "see resume" otherwise your application will be considered incomplete, and you will not receive further consideration for this position. The experience you indicate in your responses should also be consistent with the Work History section of this application. If you attached a resume and/or cover letter to your application, it will be reviewed at the education and experience review step. I have read and understand the above instructions regarding supplemental questions.

• Yes

• No

  02

  How did youfirsthear about this job opening?

• CareerForce Center

• Community Event/Organization

• Employee Referral

• Facebook

• Glassdoor

• Indeed

• Job Fair

• LinkedIn

• Metro Transit Bus Advertisement

• Twitter

• Website: governmentjobs.com

• Website: metrocouncil.org

• Website: metrotransit.org

• Website: minnesotajobnetwork.com

• Other

  03

  If you selected 'Other', please describe where you first heard about this job. if you selected 'Employee Referral' please enter the employee's first and last name, ID number (if known), and job title. Type N/A if not applicable.

  04

  Which of the following best describe your highest level of completed education and professional experience related to this position?

• Master's degree or higher AND three (3) years of experience

• Bachelor's degree AND five (5) years of experience

• Associate degree AND seven (7) years of experience

• High school diploma/GED AND nine (9) years of experience

• None of the above.

  05

  Please describe your experience managing technology projects. Identify the projects, size, budgets, and the number of individuals on the team. If you do not have this experience, please type "N/A".

  06

  Please describe your experience working with application development, content management systems, BI tools and SQL programming. If you do not have this experience, please type N/A.

  07

  Please describe your experience organizing and managing a team around a common mission or objective. Describe the make-up and size of team and how you aligned work to reach your goals. If you do not have this experience, please type "N/A".

  08

  Please share your experience implementing an improvement to a business process or system. Describe the issues that you or your team faced and your process for documenting requirements and implementing change. If you do not have this experience, type "NA".

  09

  Please share your experience gathering feedback from a diverse group of internal and external stakeholders and customers in order to shape the scope of a project or existing services. How did you use that feedback to influence business decisions? If you do not have this experience, please type "N/A".

  10

  Please describe your knowledge of public transit. If you do not have knowledge, please share your interest and enthusiasm for public transit. If this does not apply to you, please type N/A.

  Required Question

Employer

Metropolitan Council

Address

390 Robert St. N.St. Paul, Minnesota, 55101

Website

https://metrocouncil.org

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