About the Role: The Director of Client Services will be responsible for overseeing and managing all aspects of client relationships, ensuring that clients receive the highest level of service and support. This role will involve leading a team of client services professionals, developing and implementing strategies to enhance client satisfaction and retention, and driving business growth through effective account management and business development initiatives. Essential Job Responsibilities: Lead and manage the client services team, providing direction, guidance, and support to ensure the successful delivery of services to clients. Develop and implement strategies to enhance client satisfaction, retention, and loyalty, and drive business growth through upselling and cross-selling opportunities. Build and maintain strong relationships with key clients, serving as the primary point of contact for all client-related matters and addressing any issues or concerns in a timely and effective manner. Collaborate with internal stakeholders, including sales, marketing, and operations teams, to ensure alignment and coordination in delivering value to clients. Monitor key performance indicators (KPIs) and metrics to track client satisfaction, account health, and overall performance, and identify areas for improvement. Develop and implement processes and procedures to streamline client onboarding, support, and communication, and ensure consistency and efficiency in service delivery. Stay informed about industry trends, market developments, and client needs, and leverage this knowledge to anticipate client requirements and drive strategic initiatives. Prepare and present regular reports and updates to senior management on client performance, satisfaction, and retention, and provide insights and recommendations for improvement. Participate in the development of client service offerings, pricing strategies, and contract negotiations, and ensure that client agreements are compliant and meet company objectives. Coach, mentor, and develop client services staff, providing training, feedback, and opportunities for growth and development. Qualifications: Bachelor's degree in Business Administration, Marketing, Communications, or related field; Master's degree preferred or equivalent combination of education and relevant experience. Experience in client services, account management, or related roles, with a proven track record of success in building and managing client relationships. Strong leadership and management skills, with the ability to inspire and motivate teams to achieve results. Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients and internal stakeholders. Demonstrated ability to develop and implement client service strategies, drive client satisfaction and retention, and achieve business objectives. Knowledge of industry trends, market dynamics, and client needs and preferences. Proficiency in Microsoft Office and other relevant software applications. Ability to travel as needed to meet with clients and support client service initiatives. Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.