CX/UX Research Consultant - R0042619

This is a hybrid role that requires a minimum of 8 days per month on-site at the nearest Wolters Kluwer office within a commutable distance anywhere in the United States.  The location requirement provided is subject to revision and modification at any time due to business demands.

Job Summary:

We are seeking a strong CX/UX Research Consultant to join our growing UX team in Wolters Kluwer Tax & Accounting North America. Under leadership of the Manager of CX/UX Design for Tax & Accounting North America, you’ll have the opportunity to join a very talented group of UX professionals and will collaborate with UX Designers, product managers, developers and other stakeholders to develop innovative solutions that empower accounting professionals and teams to work more effectively and efficiently.

For this position, you will need to have a strong research background, effective communication and storytelling skills, and the ability to drive product vision and strategy based on user and market insights. You will need to be innovative, challenging the status quo and inspiring new ideas to disrupt the market.

We’re looking for someone who embraces a growth mindset and has a track record of delivering results as a member of cross-functional teams. If you want to be a champion for our users, promote design centered thinking, evolve high quality user research best practices and encourage data driven decisions across our organization, then we want you on the team!

NOTE: A portfolio is not required, but a case presentation to articulate your ability to scope research and communicate findings is expected during the interview process. 

Required Job Qualifications (minimum):

• Bachelor's Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) AND 2+ years User Experience Research or related research experience

• OR Master's Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) AND 1+ years User Experience Research or related research experience

• OR Doctoral Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field)

• Excellent communication, facilitation, interpersonal, and organizational skills

• Strong knowledge or expertise in UX design principles, design thinking, Lean UX, and qualitative/quantitative research methods

• Desire to learn and grow with the team

• Well versed in analyzing qualitative and quantitative research data with the ability to produce well-written deliverables (findings reports, presentations, UX artifacts, etc.) that translate empirical data into compelling insights and product recommendations

• Proficient with Miro or similar design collaboration tools

• NOTE: A portfolio is not required, but a case presentation to articulate your ability to scope research and communicate findings is expected during the interview process.

Other Qualifications (preferences):

• NN/g UX certification or credits towards certification

• Demonstrated skill in collecting and analyzing human behavioral data to inform UX and product strategy in a technology industry setting

• Experience collecting and reporting user data from Pendo or other analytics tools

• Experience impacting product direction on products leveraging AI and large language models (LLMs)

• Experience working in a B2B environment on enterprise solutions

• Experience in a formal Agile development environment.

• Experience with Tax & Accounting solutions

• Experience collaborating with designers in Figma

• Experience working with a User Research platform such as UserZoom

Essential Responsibilities:

• Work across organizational boundaries and across disciplines with Designers, Researchers, Product Managers, Developers and other stakeholders to ensure that we’re addressing the most critical user needs and opportunities to impact business and technology objectives with your user-centered knowledge.

• Identify stakeholders across Wolters Kluwer and bring them along as you provide qualitative and quantitative customer feedback to influence all aspects of product development.

• Tackle problems that require an understanding of intricate professional workflows and complex technical constraints across multiple applications (M365 applications, operating system, web browser), platforms (Windows, Mac, iOS, Android) and devices (Desktop, Web, Mobile) while working to guide near and long-term investments.

• Understand complex systems by investigating the full context in which they exist, rather than just the individual parts themselves.

• Create research strategies and plans that leverage existing data and complement additional research that is needed.

• Identify opportunities to improve how we collect user feedback and communicate findings to maximize user-centered decision making

• Help define UX approaches, metrics, and work with others on research planning.

• Innovate and develop new approaches to measure user’s experiences.

• Work closely with other UX team resources to ensure all designs meet usability standards, user experience best practices, industry design standards and branding guidelines.

Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.  Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands. 

• Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84.

• Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023 (https://www.wolterskluwer.com/en/news/newsweek-ranks-wolters-kluwer-as-the-2nd-most-trustworthy-company-in-the-world)

• CEO Nancy McKinstry ranked 16th by Harvard Business Review of the best performing CEOs in the World.

• WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023 (https://equileap.com/equileap-reports/) .

Diversity Matters : Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job.  * *They’re not intended to be an exhaustive list of all responsibilities and requirements.  The job description provided is subject to revision and modification at any time.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.