Canteen One Starting pay: 65,000.00-72,000.00 Let's talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast. Let's talk about Perks! At our North Loop Minneapolis office, we have an awesome office environment filled with perks! Free office coffee and pantry - One block from light rail transit- Dress for your Day - Canteen Avenue C (market) & Foodsby food delivery - Sporting event tickets frequently raffled off - Paid time off to volunteer for corporate sponsored events - Wellness programs ... you get the idea! Let's talk about Opportunity! As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer-first, always friendly approach, we think you'll fit right in! Canteen One offers a variety of career opportunities, including: Customer Service Accounts Receivable / Consolidation Services Finance / Accounting Client & Account Management Vendor Relations / Operations Information Technology great people. great services. great results. Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar. Job Summary Client Services Director As a Client Services Director, you will directly oversee Canteen One's Client Team to ensure client retention, growth, customer satisfaction, and profitability. You will be responsible for implementing contractual obligations to ensure high-quality service for our clients and customers, thereby achieving the financial targets set for the business. Additionally, you will work with Canteen One senior leadership on interrelated department issues and projects and may also retain direct ownership of key clients. Essential Duties & Responsibilities: Increase team accountability, develop and implement best practices, handle industry needs, and manage change effectively. Establish and maintain senior client relationships. Communicate effectively with clients to implement and monitor contracts; ensure compliance. Utilize newly developed concepts, technology, and methods to benefit clients. Provide support service consultation to maximize service quality and help clients reduce costs. Resolve problems and address client dissatisfaction promptly. Prepare ad hoc analyses for client reviews and presentations. Implement a Strategic Account Plan for the business. Ensure smooth implementation of new sites or services where appropriate. Coordinate the implementation of the Client Program with relevant Canteen One teams. Facilitate existing and new business proformas and overall financial summaries. Develop account retention strategies with client senior management. Share accountability for financial targets, including growth and bottom-line achievement. Ensure group and client financial requirements are met. Qualifications: Bachelor's Degree with a minimum of five years of account or client management experience. Proven account retention experience. Strong leadership skills. Strong communication and relationship management skills. Ability to plan strategically and analyze financial data. Ability to present information effectively and respond to questions from managers, clients, customers, and the general public. High proficiency in Microsoft Word, Excel, and PowerPoint. Experience in operations and food service is strongly preferred. Experience managing large programs involving strategic planning an project implementation is preferred. Experience with an ERP system (e.g., Oracle, PeopleSoft, SAP, JD Edwards) is preferred. Reporting tool experience (e.g., Business Objects, Crystal Reports) is preferred. Apply to Canteen One today! Click here to Learn More about the Compass Story Associates at Canteen Oneare offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Req ID: 1394884 Canteen One ISAAC Warren SMITH Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.