JOB REQUIREMENTS: Be part of the future! We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we\'ll give you the space and opportunities to grow and succeed. We are committed to make a difference. What we offer: Competitive Starting Pay Paid Training Global Advancement Opportunities Company Vehicle (as applicable) Referral Bonuses Comprehensive Benefits Medical/Dental/Vision insurance Health Savings Account (HSA) Life Insurance 401(k) savings plan with company match Short-Term and Long-Term Disability Employee Assistance Program Wellness Program And More! What you will do This role is responsible for managing incoming support cases that have been escalated to upper-level support for application and business support for the Fire Installation business. Researches, analyzes and documents complex business systems to remove day-to-day roadblocks for our customers. Prioritizes and expedites issues to ensure accurate and timely resolution. Complies with company policies, best practices and standard operating procedures to facilitate performance that exceeds customer expectations. How you will do it Provides direct support to the Fire Installation organization, through the timely resolution of assigned Support Requests. Elevates support requests where software defects are identified and works with the appropriate IT Technical partners to ensure the timely resolution of issues. Works to achieve timely contact, appropriate communication, and follow-up with field personnel to keep them informed on unresolved issues. Works with North America BSNA Business Leadership and other JCI departments to accomplish common, strategic goals. Participates in cross-training with other User Support employees in learning BSNA business applications and processes and assists in escalation when necessary. Provides input for the development of new tools and processes to aid in the day-to-day operations of the User Support team. Assist in User Acceptance Testing for BSNA applications, and assists in the collection of data from various financial systems to support other BSNA Operations team members. Through on-going analysis, identifies trends and proposes long-term, strategic corrective action... For full info follow application link. Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/A74F2A1BA1154B85 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.