JOB REQUIREMENTS: Job Category:Human ResourcesSchedule:Full timeJob Description: PURPOSE AND SCOPE Develop and deliver training and training materials to representatives and customers, virtually and in person, to assure proper installation and support of Rite-Hite products. Coordinate and lead communications across customer service coordinators and marketing to ensure alignment of installation and service of new product releases. Work with engineering and operations to improve the customer experience. Monitor product performance and participate in trend analysis. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Create and deliver virtual service / installation training for customers and technicians, including short YouTube style videos with service tips. Conduct live demonstrations on maintenance and installation to customers during fly-ins. Deliver technical training during salesperson and coordinator training sessions. Coordinate and lead technician service schools, collaborating with customer service coordinators for the delivery of the training. Manage all MKE Doors training (via training center, Live, CEC, etc) including ongoing development, maintenance, and updates to content, videos and manuals. Manage new product technical rollouts including presentations, handouts, etc. as well as travel to representative offices as required. Design and deliver product specific training materials. Assist with installation / service manual development. This is done through coordination and input from engineering and customer service. Collaborate with engineering and marketing for all field communications and publications including content scripts, installation/service of new product releases, technical bulletins and any product video releases. Create and deliver quarterly product updates / technical product tips for the technical field representatives. Support customer service coordinators with on-site training, trend and warranty analysis, troubleshooting product issues, continuous improvement opportunities and supporting sales and service reps with product and aftermarket information. Tracking of new product releasesand performance in field Troubleshoot equipment using electrical and mechanical drawings. Have knowledge of electrical and electronic components and be capable of reading schematics pertaining to them. Conduct transactions in the Enterprise system Assist with beta sites installations and performance tracking. Participate on teams for new product development, cost reduction and product improvement. Responsible for supporting the quality system. SPECIAL QUALIFICATIONS Thorough understanding of Door products preferred Ability to travel up to 25% of time Ability to handle multiple priorities Possess a... For full info follow application link. Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/7F5B74716BB9446F