JOB REQUIREMENTS: At HSA Bank, we\'re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors. Are you ready to join us? HSA Bank, a division of Webster Bank, N.A. At HSA Bank, we\'re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors. Are you ready to join us? Position Summary The future of Health Savings Accounts (HSA\'s) is bright, and you\'ll play a role in contributing to our mission of innovating our business and creating an unparalleled customer experience. You\'ll join a team responsible for the evolution and support of file transfers that power HSA Bank\'s business applications and internal/external integrations. Your strong communication, creative thinking, and technical contributions managing file transfer configurations and maintenance are instrumental to servicing our external customers while partnering with the stakeholders. A strong aptitude and willingness to troubleshoot issues, define root cause analysis, solve problems, adopt new technologies and participate in our after-hours on-call rotation with your peers will help you quickly learn, grow, and build trust. If this sounds like you, we look forward to speaking with you about joining our team. Key Roles and Responsibilities Operational Excellence * Design, implement, and automate tasks to have a robust and scalable file transfer infrastructure. * Effectively manage customer demand (standard setups, custom setups, modifications, issues, training) within internal and external service level agreements. * Govern and safeguard data and privacy across the end-to-end file transfer process. Ensure timely and accurate delivery of data files to intended recipients. Adhere to security, risk, and privacy regulations and policies. * Participate in concurrent projects with some supervisory direction. Includes day-to-day tactical execution of key tasks that run the business. Streamline operational efficiency through automation of manual tasks or new solutions. Partnership and Communication * Develop relationships and trust by communicating effectively and keeping commitments with all IT/LOB functions. Plan the work and work the plan with your team. Proactively communicate progress and keep others informed from beginning to end. * Partner with other IT teams to meet each other\'s needs and dependencies, adhering to IT policies and SLA\'s. Platform Support - 24x7 * Our business runs 24x7, so you will need to be available for non-business hours support as part of the teams on-call rotation to ensure adequate coverage and timely response and resolution to Critical and High severity incidents. Utilize Knowledge Base and troubleshooting skills to identify root cause and resolve incidents. * Work with your manager and team to quickly respond, establish ownership, and resolve incidents assigned during business hours to your support queue within internal and external service levels. * Limited or routine problem solving within scope of own position. Continuous Improvement and Professional Development * Proactively engage manager, peers, and SME\'s to continuously progress your knowledge of HSA Bank systems and processes. Ask questions and share suggestions about the systems you work on that may lead to operational effi To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjkyMjc0Ljg3NzBAd2Vic3RlcmNvbXAuYXBsaXRyYWsuY29t ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjkyMjc0Ljg3NzBAd2Vic3RlcmNvbXAuYXBsaXRyYWsuY29t