Description:

Parkland Fuel Corp is looking for a deskside Technical Analyst - to play a critical role in delivering high quality customer service and support. They are looking for an individual with strong technical as well as interpersonal skills, who can engage with users from all levels of the business. The successful candidate will be required to assist users remotely or in person with all issues, questions, or concerns regarding End User Information Technology. Some of the responsibilities include imaging and application installation of hardware for deployment, OS and application troubleshooting, creating and updating documentation, support of mobile technology. • Provide second-level support for end user hardware and software related issues both remotely and on-site • Image, deploy and maintain hardware including desktops, laptops, monitors, docking stations and peripherals • Perform software installation, updating and troubleshooting • Resolve hardware and software issues in a timely fashion • Ability to work independently on a diverse range of tasks • Manage workload (incident and request queues) through the ServiceNow ticketing system • Deliver high-quality customer service to users within service levels • Support cellular/tablet devices, including Android, IOS and mobile operating systems • Creation and maintenance of operational and user documentation • Provide support on collaboration tools, including SharePoint, Microsoft Teams, and meeting rooms • Shipping and Receiving IT Assets between Offices and Field Sites • Assist with on and off-boarding of staff and contractors and management of corporate assets • Provide afterhours support if needed • Keeping work area and storage room(s) neat and tidy to prevent any HS&E related issues • Other assigned duties as required

Skills:

Desktop hardware, Technical support, Desktop, Windows 10, Service desk, intune, Customer service, Help desk support, Windows, Hardware, Troubleshooting, Mobile device, Office 365, microsoft sharepoint, ms teams, Servicenow, Sccm, bomgar, active directory, help desk, support, office applications, phone support, vpn, software installation, printers, wireless

Top Skills Details:

Desktop hardware,Technical support,Desktop,Windows 10,Service desk,intune,Customer service,Help desk support,Windows,Hardware,Troubleshooting,Mobile device,Office 365,microsoft sharepoint,ms teams,Servicenow

Additional Skills & Qualifications:

• Post-secondary education in information technology or a minimum of (4) years of demonstrated IT support experience • CompTIA A+ or HDI Desktop Support Technician designation desirable • Microsoft certification(s) would be an asset • ITIL Foundations V3 or V4 Certification is preferred • Demonstrated knowledge and technical skills with in HW, O/S and applications • Meeting room A/V experience is an asset • Mobility support experience is an asset • MS Team experience would be an asset • Passion for continuous learning, researching new technology and tackling challenges • Self-motivated, adaptable, with strong problem-solving abilities • Customer oriented with patience to work with customers of varying technical abilities • Work effectively under pressure and able to multitask with competing priority levels • Strong written and verbal communication skills with the ability to communicate effectively with all levels of the organization • Experience using ServiceNow or a similar tool for incident, request and change management

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.