Job Description

Owner of products and services related to contact center

 Liaison between the business (contact center) and tech support providers (NICE platform, ATT, etc) to make sure all SLA's are met

 Collaborating with IT teams from project perspective

 Incident perspective - root cause analysis from a support perspective

 Overarching person to identify / report on receptive issues to drive product improvement

 Operations , project perspective to meet needs of contact center

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

Local search first: 3655 NW 87th Ave, Doral, FL 33178

Hybrid: 3 days onsite, Tuesday-Thursday

Interview process: 2 rounds - 1 technical, 1 behavioral

Notes from intake:

 Should have understanding of Networking

 Baseline of architectural role (NEED that form skill perspective) NOT engineering

Must-Haves:

 Need to come from contact center world

 Want them to already understand / have worked with NICE platform - migration to NICE (around June / July) Credit card payment systems - Cards easy / ECHO platforms - would be helpful

 NICE platform / understanding call recording systems

 Networking background

 Front facing with the business - personality null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.