Overview

Assistant General Manager with overseeing and managing the parking operation for the Memphis International Airport. Develop, recommend and implement programs, systems and procedures to ensure that branch operations are efficient and profitable and that they maintain the company’s reputation for servicing clients and customers with professionalism such that we are setting the standard of excellence in parking management. Service the Company’s accounts in the branch, providing the primary business interface with client and property management representatives on a regular basis.

Workdays: Fulltime; including weekends (flexibility)

Essential Duties

• Provide direction and leadership within the branch.

• Act as a communications interface between regional and corporate management and the branch, creating a positive work environment in which employees understand the client’s needs and operate as a team to provide a consistently high quality of service to both client and customer.

• Develop and manage budgets, compiling, reviewing and analyzing data.

• Develop proposals and make recommendations to General Manager on improving operating procedures to maximize profitability.

• Coordinate with clients and vendors, initiate and manage the process for the purchase of needed equipment and services.

• Monitor and manage operating expenses, analyze performance, develop plans and make recommendations for improvement.

• Manage and develop management personnel within the branch to ensure that each individual garage is well managed and that all employees are motivated and encouraged to work to maximum potential.

• Ensure that all employees are clear about what is expected of them and the ways in which their position contributes to the company’s success.

• Ensure accomplishment of the branch’s manpower and succession plans through recruitment and staffing activities.

• Evaluate and project staffing needs.

• Initiate and participate in the recruitment and hiring of the branch work force.

• Lead, direct and develop management team to accomplish annual and periodic goals/initiatives.

• Manage and ensure the management of employees’ performances at the locations within the assigned area.

• Evaluate and oversee evaluation of employee performance and establish or ensure the implementation of employee development plans.

• Develop subordinates to maximum potential by providing ongoing coaching and training, and manage and resolve or ensure resolution of performance problems up to and including termination (with approval of next level of management and Regional Human Resource Manager) as necessary.

• Ensure that all performance actions taken are legal, fit within company policy, and are properly documented.

• Communicate effectively on the Company’s behalf in handling first line grievance activity.

• Oversee garage operations to ensure that they operate within operating and audit control system procedures and policy, that they comply with legal requirements and meet all safety standards.

• Conduct regular location visits and inspections to identify operational problems and audit control problems.

• Identify and correct problems, developing and implementing programs and recommending policy.

• Implement procedures set forth in the company’s Injury and Illness Prevention Program in compliance with federal and state OSHA laws to ensure a safe workplace by training employees on safe working habits, conducting periodic onsite safety checks, investigating reports of safety hazards within 24 hours of notice, and taking actions to correct hazards in a timely manner.

• Maintain adequate documentation of all issues related to the operation.

• Publish schedules, weekly, two weeks in advance, posting them on ABM’s OneDrive and staff bulletin board.

• Process all leave requests, tracking usage, ensuring operational coverage is adequate.

• Maintain schedules to ensure appropriate coverage to meet daily operational requirements.

• Assist the General Manager or the Regional VP with special projects and assignments and take on any other management responsibilities not specifically identified above as assigned.

Minimum Requirements

• Bachelor’s degree (preferred).

• Excellent verbal and written English communication skills.

• Excellent customer service skills.

• Proficient with Windows, Excel, Word and Outlook.

• Excellent leadership skills.

• Work experience in the parking industry preferred.

• Valid Driver’s License and good driving record.

• Must be able to pass background checks required to obtain and maintain airport security badge access.

• Previous experience in customer service and management a must

• Flexible availability is a must.

• ABM is an EEO (M/F/Vet/Disability/Gender Identity/Sexual Orientation)

REQNUMBER: 110057

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.