Job Description

Review, action Incoming and open tickets, prioritize work based on ticket severity. Identifies and provides remediation feedback in defined processes. Creates shared documentation, either SOPs or support documentation. May occasionally collaborate across teams.

Career Level - IC3

Responsibilities

Identifies, participates or creates SOPs for review. Contributes to improvement of processes and documentation. Perform replacements of FRUs. Troubleshoot and Resolve Telco connectivity issues Troubleshoot basic switch issues. Replace Switches, Process Cut sheets and Print cabinet and cabling labels. Intimate knowledge of trunk infrastructure, able to swap out failed trunk cables. Create MOS tickets for refresh parts. Conducts proactive walk of the data center, identify, report and troubleshoot alarms. Expected to have solid foundation of experience supporting servers, storage and networking technology. Seeks guidance when faced with issues above their ability to accurately support. Retrieve and print cut sheets for Pod Build outs. Effectively use tool sets to understand the operational state of equipment.

#LI-DNI

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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