ServiceNow Developer

Clearance Required to Start: TS/SCI with Polygraph

Location: McLean, VA

TRIAEM is seeking a ServiceNow Developer to join the Development Team on a customer program. You will support our client with design, creation, deployment, and maintenance of multiple ServiceNow applications supporting the Intelligence Community.

Responsibilities:

• Develop, maintain, and enhance applications on the ServiceNow platform including, but not limited to, ITSM, SPM>PPM, APW, CMDB, ITOM/ITAM, CSM, ATF, DevSecOps, Service Portal, HR Module, Change Management, Custom Development, etc.

• You will be responsible for helping to develop code, unit test, hold code reviews, check in code, and help to build the code pipeline for continuous integration/continuous delivery.

• Customize ServiceNow applications and facilitate roll out of new applications and modules and configure application UI, workflow, and API.

• Create, maintain configuration management on the ServiceNow platform in all environments.

• Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests.

• Confer with Mission Partners to define their information technology goals and advise in the re-engineering of business processes to meet those goals.

• Provide expertise in standards and validations (e.g., ISO 9000).

• Provide group facilitation, interviewing, training, and additional forms of knowledge transfer.

• Act as key coordinator between multiple project teams to ensure enterprise-wide integration of re-engineering efforts.

• Champion awareness training and implementation of business processes.

• Develop process documentation, testing, workflows, and work plans.

• Lead workflow presentations to leadership and Mission Partners as required.

• Coordinate with multiple departments within and outside of the customer’s organization to accomplish project tasks.

• Independent self-starter and proactive at developing solutions and solving business problems using ServiceNow.

Qualifications:

Required:

• Must be a U.S. Citizen with an active Top Secret (TS)/SCI Clearance with a polygraph.

• Bachelor’s degree preferably in an IT related field 6 years of related experience; or a Master’s with 4 years of experience; an Associates with 8 years of experience.

• Extensive backend development experience with JavaScript’s programming language and how it applies to ServiceNow, along with ServiceNow Glide.

• Extensive ServiceNow experience.

• ServiceNow developer certification, preferably Certified System Administrator (CSA).

• Understanding of best practices across both commercial and federal sectors as it relates to workflow and process management.

• Excellent interpersonal skills with proven ability to team with industry partners.

• Fully capable with the Microsoft Office suite (Excel, PowerPoint, Word, & Outlook).

• Ability to estimate work effort requirements efficiently and appropriately.

• Ability to communicate effectively in a fast-paced environment.

• Strong public speaking skills and professional demeanor required.

• Experience in scrum and agile frameworks for development to include task management, performing stand-ups and sprint reviews, gathering requirements, and creating documentation.

• Experience with Atlassian Jira and Confluence.

Desired:

• Configuration Management experience.

• Configuration Management certifications.

• Project Management Professional (PMP) certification.

• Other ServiceNow certifications.

• Graphics design or UX/UI design experience.

• Experience in HTML/CSS and Jelly scripting