Center 2 (19050), United States of America, McLean, Virginia

Principal Process Manager (Hybrid)

As a Principal Process Manager in Market Operations, you will play a critical role in managing large, complex projects that drive well-managed improvements, process simplification, and broad reaching technology initiatives that will have a direct impact on Branch and Café operations.

A successful candidate will have proven experience analyzing and developing solutions, strong problem-solving skills, as well as exceptional communications and influencing skills at all levels. Building win-win partnerships with multiple stakeholders and navigating complex, competing priorities are also essential competencies for this role.

As a Principal Process Manager, you will:

• Participate in an agile team that solves complex problems and supports transformational initiatives.

• Drive cross-functional projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed; manage complex up and downstream project impacts.

• Collect, analyze and measure process data, to drive improved branch/cafe practices and procedures; review data for trends and gaps in the process that may require additional review.

• Work extensively with front line leaders to ensure the simplification and well-managed needs of Branches and Cafes are cared for appropriately.

• Collaborate effectively across back office teams (e.g. Risk Office, Consumer Protection, Compliance, Legal, Product, etc.) to ensure frontline risks are managed effectively and can be executed with simplicity.

• Cultivate a culture that is adaptive, inclusive and focused on associate growth and development that embraces our changing environment.

• Prioritize and negotiate efforts in a flexible and agile manner, meeting Senior Leadership delivery expectations while meeting committed timelines.

• Track and share delivery progress with Market Operations Senior Leaders regularly.

• Serve as the voice of frontline teams and influence outcomes with intent partners that deliver favorable experiences for our customers and associates.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 4 years of experience in Process Management or Project Management

Preferred Qualifications:

• Bachelor’s Degree or Military Experience

• Knowledge of Branch or Cafe procedures and policies

• At least 5 years of experience in Process Management or Project Management

• At least 1 year of experience in Agile Methodologies

• At least 1 year of experience in Business Analysis

• BPM, Lean, or Six Sigma certification

• PMP or Project Management certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).