Job Description

Insight Global is looking for a Genesys Support Engineer to join a large Insurance client ASAP for a 12 month contract based in Toronto. The successful candidate will be responsible for implementing new features on the Genesys cloud contact centre platform to improve and scale the customer experience. Previous experience integrating Genesys with CRM and enterprise applications is essential to succeed in this role.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

• 5+ years experience working with Genesys cloud platform performing installations and maintenance

• Strong experience troubleshooting, monitoring requests, resolving ticket issues, and configuring systems in Genesys platform

• Experience with programming and scripting using Javascript and Python

• Familiar with VoIP, SIP, and telephony protocols

• Excellent communication skills and the ability to collaborate with cross-functional teams - Genesys certifications null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.