This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6889058 Care Management Support Coordinator II

BC Forward is looking for *Care Management Support Coordinator II (Remote)*

Position Title: Care Management Support Coordinator II (Remote)

Locations: Remote - WA, OR, AZ, NV, TX, OK, KS, NE

Anticipated Start Date: 2/24

Expected Duration: 3 months

Job Type: Contract to Hire

Timings: Monday- Friday 8am-5pm PST or MST

Pay Rate: \$25.00/hr. on W2.

Need: Bilingual Spanish with Previous 2 yrs healthcare experience and Sales Background.

Job Description:

Role Overview

Provides administrative support for care management activities, including conducting outreach, handling inbound calls, and coordinating service schedules. Acts as a primary contact for members, providers, and staff, addressing inquiries, resolving issues, and ensuring accurate documentation of member records in compliance with state and regulatory requirements.

The position is a fast-paced, production-driven role in a Call Center environment supporting the Care Management Team for the California market. The primary focus is on making outbound calls to existing members to discuss their care and medical needs, encourage enrollment in the Care Management program, and achieve specific production and sales goals.

Day-to-Day Responsibilities

Outbound Calls & Member Engagement

• Make a minimum of 60 outbound calls per day to existing members.
• Engage members in discussions about their care/medical needs, highlighting the benefits of the Care Management program.
• Present a persuasive and professional sales pitch to enroll members into the program.

Program Enrollment

• Educate members about the program\'s value, addressing their concerns or questions.
• Successfully enroll members into the Care Management program, ensuring all necessary information is captured.

System Navigation & Data Entry

• Accurately enter member details and enrollment data into True Care and other relevant systems.
• Navigate multiple systems simultaneously to retrieve and input member information.

Reporting & Analysis

• Utilize basic Excel functions to create or update reports for tracking calls, enrollments, and performance metrics.

Adaptability & Flexibility

• Handle various types of calls as the business needs evolve, maintaining flexibility in the role.
• Support additional business initiatives or program changes as required.

Performance Expectations & Metrics

• Production Goals:

  • Maintain high call volume (minimum 60 calls/day).
  • Achieve enrollment targets by successfully signing up a significant number of members into the program.

• Quality Metrics:

  • Ensure all interactions meet quality and compliance standards.
  • Maintain professional communication while delivering consistent and accurate information.

• Adaptability:

  • Demonstrate the ability to adapt to changes in call types or business requirements.

Required Skills/Experience:

1-2 years of experience in a fast-paced call center environment.

At least 2 years of prior healthcare experience.

Strong ability to adapt to change and remain flexible in dynamic situations.

Preferred Skills/Experience:

Prior sales experience is highly preferred.

Bilingual proficiency in Spanish is a significant plus!

Preferred Qualifications & Background

Ideal Candidates:

• Call Center Experience: Previous experience in a high-volume, fast-paced call center environment.

• Sales Experience: Background in outbound sales or customer-facing roles where persuasive communication and meeting sales targ ts were critical.

• Healthcare Experience: Familiarity with healthcare systems, programs, or member-facing roles in a healthcare setting.

Preferred Previous Job Titles:

• Customer Service Representative (CSR)
• Call Center Representative
• Sales Representative (Outbound)
• Patient Care Coordinator
• Member Services Specialist

Key Skills Required

Persuasive Communication: Ability to present compelling arguments and