The Sales Support Administrator II/III provides administrative support to internal sales customer. This role partners closely with sales operations, sales and service team members to drive greater efficiencies with processes, reporting, tools, etc. to improve service and sales productivity. They also assist as fist level support on team reports and data analysis.

Accountabilities:

• Advance Knowledge on SSA Critical Task, someone who has developed expertise on Order Processing is a must.

• Perform end-to-end process and provide support to sales reps queries.

• Will perform quality audit to make sure that all orders processed are correct and accurate

• Perform internal audit on all LNIP- RTIS orders processed by GOTC

• Doing adhoc task such as sending/monitoring weekly, monthly report.

• Ensure productivity and quality levels are met in order to meet and exceed customer expectations.

• Diagnose and Analyze billing issues regarding customer's account

• Lead monthly catch up per segment with BU and team huddles (as needed)

• Requires breadth and/or depth of skills in a range of processes, procedures and systems

• Requires in-depth knowledge of department processes and procedures

  General Responsibilities

• Support key metrics tracking for the sales and services organization

• Record account related activity in appropriate internal systems

• Ensure data integrity and quality across key reporting systems to provide consistency of data

• Manage daily account and customer maintenance, as required

• Collaborate with sales and service teams to continually improve processes and procedures to improve efficiency

• Document relevant operations process workflow

• Doing root cause analysis, troubleshooting with the issues involved in the customer’s account

• Works autonomously within established procedures and practices. May act as a lead, coordinating the work of others

  Qualifications:

• Bachelor’s degree in any field

• Order submission or Data Management expertise in Salesforce and GCRM for more than 3 years

• Strong problem-solving skills with great attention to details in Contract Management experience is an advantage

• Well-developed verbal and written communication skills (essential)

• Can work seamlessly with other departments, management and external customers

• Ability to Analyze data from various sources and produce reporting

• Strong Time Management skills, very decisive and results oriented with the ability to work under tight deadlines

• Workload management

• Ability to quickly adapt to varying client and/or project demands

• Team player and flexible to step into whatever role is needed to provide excellent customer service

• Ability to drive results

Additional for internal applicants:

• Must be in current role for 1 year

• Must not have received any Disciplinary Action within the past 12 months

• Must not have any Attendance and Punctuality issues in the past 12 month

• Must have a Successful or above rating in the last Enabling Performance cycle

  LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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